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Here’s Why People Trust Human Judgment Over Algorithms

Here’s Why People Trust Human Judgment Over Algorithms

Harvard Business Review - Walter Frick

You’d think after years of using Google Maps we’d trust that it knows what it’s doing. Still, we think, “Maybe taking the backroads would be faster.” That’s an example of what researchers call “algorithm aversion”: even when an algorithm consistently beats human judgment, people prefer to go with …

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