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Emotional Intelligence Has 12 Elements. Which Do You Need to Work On?

Emotional Intelligence Has 12 Elements. Which Do You Need to Work On?

Harvard Business Review - Daniel Goleman and Richard E. Boyatzis

Esther is a well-liked manager of a small team. Kind and respectful, she is sensitive to the needs of others. She is a problem solver; she tends to see setbacks as opportunities. She’s always engaged and is a source of calm to her colleagues. Her manager feels lucky to have such an easy direct …

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