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Does Your Company Really Need a Chatbot?

Does Your Company Really Need a Chatbot?

Harvard Business Review - P.V. Kannan and Josh Bernoff

Chatbots — automated conversation systems — have become increasingly sophisticated. Should you design and deploy one that can interact with your customers? If you’re an executive making that decision right now, you may feel caught between A.I. hype on the one hand, and the fear that machines might …

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