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Does Your Company Really Need a Chatbot?

Business

Does Your Company Really Need a Chatbot?

Harvard Business Review - P.V. Kannan and Josh Bernoff

Chatbots — automated conversation systems — have become increasingly sophisticated. Chatbots are a broad category that includes everything from Amazon Alexa smart speakers to automated text chat on a company’s customer service page. The most powerful chatbots — and the ones that can actually make …

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