Avatar - Luis Sotillos
Luis Sotillosadded this to XD · EXPERIENCE & SERVICE DESIGN
Avatar - Harvard Business Review
Avatar - Harvard Business Review

Design Your Employee Experience as Thoughtfully as You Design Your Customer Experience

Harvard Business Review - Denise Lee Yohn

Improving customer experience is often a top business priority, but what about employee experience? Temkin Group reports a correlation between employee engagement and success in customer experience. In its 2016 Employee Engagement Benchmark Study, the firm showed that companies that excel at …

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