Avatar - Harvard Business Review
Harvard Business Reviewadded this to XD · EXPERIENCE & SERVICE DESIGN
Design Your Employee Experience as Thoughtfully as You Design Your Customer Experience

Customer Experience

Design Your Employee Experience as Thoughtfully as You Design Your Customer Experience

Harvard Business Review - Denise Lee Yohn

Improving customer experience is often a top business priority, but what about employee experience? Temkin Group reports a correlation between employee engagement and success in customer experience. In its 2016 Employee Engagement Benchmark Study, the firm showed that companies that excel at …

View on hbr.org