Richard Darlingadded this to Management and Leadership
Avatar - Harvard Business Review
Avatar - Harvard Business Review

Customer Service in the Age of the Internet of Things

Harvard Business Review - Duke Chung

Today, innovative customer service means being able to contact a company on multiple platforms — not just by phone, but via email, web, Twitter, Facebook, and mobile devices. However according to ABI Research, by 2020 more than 20 billion additional devices will be wirelessly connected to physical …

View on hbr.org