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Stan Relihan
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4 Things to Do Before a Tough Conversation

Business

4 Things to Do Before a Tough Conversation

Harvard Business Review - Joseph Grenny

Difficult conversations are, well, difficult. And we all crave tactical advice about how to handle them, what to say, and what not to. But the primary predictor of success in a crucial conversation has less to do with how you use your mouth, and much more to do with what you do before you open it. …

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