Harvard Business Review

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Why the Lean Start-Up Changes Everything

New ventures are searching for a business model, not executing one. Download a customizable version of this video slide deck here.

Lean Startups

Is Your Company’s Data Actually Valuable in the AI Era?

AI is coming. That is what we heard throughout 2017 and will likely continue to hear throughout this year. For established businesses that are not Google or Facebook, a natural question to ask is: What have we got that is going to allow us to survive this transition?<p>In our experience, when business …

Big Data

Stop Neglecting Remote Workers

When we talk about the importance of building strong relationships with employees, there’s a growing contingent that we often neglect: those who don’t work in the main office. This means not just the 31% of Americans who work remotely four or five days a week but also the people in satellite …

Management

How to Tell a Great Story

<b>Case Study #1: Embed conflict to motivate and inspire</b><br>Josh Linkner was worried his employees were becoming complacent. Then the CEO of ePrize, a …

Leadership

For Better Customer Service, Offer Options, Not Apologies

<b>Jagdip Singh,</b> a professor of marketing at the Weatherhead School of Management at Case Western Reserve University, explains his research team’s new findings about customer satisfaction. He says apologizing is often counterproductive and that offering customers different possible solutions is …

Customer Service

Facebook, BlackRock, and the Case for Purpose-Driven Companies

Last week, Facebook CEO Mark Zuckerberg announced that his platform needs to change. Community feedback has shown that public content has been “crowding out the personal moments that lead us to connect more with each other,” according to Zuckerberg. As a result, the company says it will be focusing …

Mark Zuckerberg

Why an Activist Hedge Fund Cares Whether Apple’s Devices Are Bad for Kids

On January 6, 2017, JANA Partners, a New York–based activist hedge fund, and the California State Teachers’ Retirement System (CalSTRS) sent a letter to Apple’s board of directors that may change the future of activist investing. Citing a substantial body of expert research, the letter stated, “We …

Governance

How Customer Service Can Turn Angry Customers into Loyal Ones

Good customer service seems like common sense for businesses. But how valuable is it really?<p>Until now, this has not been rigorously quantified across different companies. Businesses are understandably reluctant to share their CRM and sales data, and most research in this field has been based on …

Customer Service

How Georgia State University Used an Algorithm to Help Students Navigate the Road to College

As AI continues to develop, a major test of its potential will be whether it can replace human judgment in individualized, complex ways. At Georgia State University, we investigated a test case where AI assisted high school students in their transition to college, helping them to navigate the many …

Education

Nine Practices to Help You Say No

Irene* is a great colleague. A senior manager in a large consulting firm, she pitches in when the workload gets heavy, covers for people when they’re …

Leadership

How the Best Restaurants in the World Balance Innovation and Consistency

The restaurant industry is notorious for being competitive, risky, and low-margin. This is no less true for the world’s most acclaimed high-end restaurants. Despite being able to charge hundreds of dollars for a meal and being fully booked months in advance, top restaurants often still have a hard …

Restaurants

How to Create Executive Team Norms — and Make Them Stick

Have you ever been on an executive team where things just clicked? You had a common goal, communication flowed easily, and everyone was willing to put in the long hours for a final push. Looking back, you wish you could replicate and carry forward that same secret sauce on every team, especially …

Management

Stop Work Overload By Setting These Boundaries

Marion Barraud for HBRWhy is it that when your friends, your significant other, and especially your mom tell you, <i>You need to stop working so much!</i> — …

Time Management

How to Stop Micromanaging and Delegate Effectively

You’ve gotten feedback from your manager as well as word of rumblings within your team: You’re seen as a micromanager who tends to get into the weeds …

Management

The 5 Things Your AI Unit Needs to Do

Not a day goes by without the announcement of the appointment of a new VP of Artificial Intelligence (AI), a Chief Data Scientist, or a Director of AI Research. While the enthusiasm is undeniable, the reality is that AI remains an early-stage technology application. The potential is vast, but how …

BNP Paribas

The Right Way to Take On a New Responsibility

I’ve always been the kind of person who says yes to new work-related challenges, frequently out of pure enthusiasm for the opportunities. Sometimes …

Management

The Right Response Is Not Always Instant

Some time ago, a former client called me in a panic: Her CFO wanted to start several process simplification projects immediately — and she needed a …

Management

The 5 Whys

Deepa Purushothaman, principal at Deloitte Consulting LLP, explains why it’s important to understand how you’re perceived.<p>Amy Gallo takes you through …

Harvard Business School

Email Etiquette and the Perils of “Reply All”

Have you ever been puzzled by the ways that people use email? The global proliferation of email may have been one of the most significant advances in …

Etiquette

611: Why Leaders Should Make a Habit of Teaching

Teaching

How Working Parents Can Feel Less Overwhelmed and More in Control

<i>Revise budget numbers. Parent/teacher conference Wednesday. Edit the marketing overview document. Finish summer camp applications. Give candidate interview feedback to HR. Grocery run — we’re out of everything. Start drafting quarterly forecast. Call the roofer for the estimate. Organize team</i> …

Productivity

Robo-Advisers Are Coming to Consulting and Corporate Strategy

Does a robot manage your money? For many of us, the answer is yes. Online and algorithmic investment and financial advice is easy to come by these days, usually under the moniker of “robo-advisor.” Startups such as Wealthfront, Personal Capital, and Betterment launched robo-advisors as industry …

FinTech

Harvard Business Review

Manage Better Using Slack and Other Social Tools, with Tsedal Neeley of Harvard Business School and Paul Leonardi of University of California, Santa …

Is Anyone In Your Company Paying Attention to Strategic Alignment?

The best performing companies are often the best aligned. But who in your company is paying attention to how well aligned your strategy is with your organization’s purpose and capabilities? In my research and consultancy with companies, I observe that, oftentimes, no individual or group is …

Leadership

Self-Awareness Can Help Leaders More Than an MBA Can

Vincent Siciliano, CEO of California-based New Resource Bank, was brought in to turn things around and restore the bank’s founding mission, which is to “serve values-driven businesses and nonprofits that are building a more sustainable world.” Within a few years, Vince had the bank back on track, …

Leadership

5 Steps to Investing Your Energy More Wisely

It was another conversation about Donald Trump. Or Ted Cruz. Maybe it was about Hillary Clinton. Honestly, I can’t remember. What I do remember is …

Ted Cruz

If Retailers Want to Compete with Amazon, They Should Use Their Tax Savings to Raise Wages

Walmart announced today that it is raising its starting wages in the United States from $9 per hour to $11, giving employees one-time cash bonuses of as much as $1,000, and expanding maternity and parental leave benefits as a result of the recently enacted tax reform. It is part of Walmart’s …

Customer Experience

The Risks and Rewards of AI

Define

Why People Really Quit Their Jobs

People don’t quit a job, the saying goes — they quit a boss. We’ve heard it so many times that when we started tracking why employees leave Facebook, all bets were on managers. But our engagement survey results told a different story: When we wanted to keep people and they left anyway, it wasn’t …

Careers