GlowTouch Technologies

20 Flips | 3 Magazines | 2 Following | 1 Follower | @GlowTouch | GlowTouch offers Offshore Customer Support Services, Custom Software Dev & QA Testing.

How a Help Desk Software Can Increase Your Customer Base

There are an enormous number of reasons to invest in a good help desk software. However, each and every one of these reasons can be traced back to …

Strike One and You’re Out! Five Ways to Ensure Your Customer Service Is a Hit

Here is a sobering statistic. According to the Five9 Customer Index 2017 report, 77% of customers in the B2C space will not do business with you …

Customer Experience

The current state of Customer Experience and how I would like it to be

The Customer Experience Buzz<p>Customer experience is becoming more important with every passing year. Sadly though, even today there are brands that …

How You Can Use Video To Enhance Your Customer Support

There’s only so many hours in the day—that’s why top support teams use video to increase deflection and resolve cases 25% faster, all while boosting …

3 Ways to Win at Social Customer Support #smlondon

The future of customer service is online. Social networks are powerful platforms which businesses and brands can use to connect with customers and …

Customer Service

Feedback and Customer Support: Tools and Services to Enhance Your Reputation

Alex Knight explains software for soliciting feedback and reviews, customer support tools and customer outsourcing services<p>When you purchase an item …

Customer Support Tools: List of Top 10 Tools

You work hard to get leads and customers in the door. It’s disappointing when a poor customer experience erases all that hard work and causes you to …

Project Management

Average customer support metrics from 1000 companies

Almost four years ago I wrote an article about the most important customer support metrics that you need to monitor - "4 metrics to monitor customer …

Customers

The 6 Keys to Quality Customer Service

There's no better way to grow your business than solid, reliable customer service.<p>CEO of Sourcify<p>Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>Of the many things that can affect your business growth, there are few that have a greater impact than your ability to provide quality …

Why Memory Is Your Most Powerful Tool For Building Customer Relationships

In today’s crowded commerce landscape, there’s only one way to stand out: make your customers feel wanted. Market research shows that today, 87% of consumers measure all brand names against a select few, regardless of industry category. To put it bluntly, average is no longer an option. Leading …

Marketing

We’re half way through 2016. It’s hard to believe. We wanted to mark the occasion by celebrating the best reads we’ve seen this year so far. Today …

How Many Customer Support Reps Do You Need? These 4 Stats Will Tell You Everything.

For years, our hiring strategy for the HubSpot customer support team was simple. When support reps were overwhelmed with the volume of work, we’d …

What Features Should You Expect with Enterprise Live Chat Software - Etech

March 17, 2016 Jim Iyoob<p>In general, certain universal features should be included in all live chat software. This typically includes things like …

Customer Support Metrics Guide

Most customer support operations can find low-hanging opportunities to cut costs and improve customer satisfaction. Armed with this guide, you can …

25 Ways to Save On Customer Support Costs

<i>By Gary Engel</i> <i><br>Vice President of Business Development</i><p><i>I’ve managed customer support operations for more than 25 years on behalf of companies worldwide.</i> …

How to Make Live Chat Convert

Live chat is becoming increasingly common as a customer support channel. In fact, Zendesk’s newest report found that “In Q1 2015, live chat led all …