Giorgio Baresi

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How AI Will Change the Way We Make Decisions

With the recent explosion in AI, there has been the understandable concern about its potential impact on human work. Plenty of people have tried to predict which industries and jobs will be most affected, and which skills will be most in demand. (Should you learn to code? Or will AI replace coders …

VR’s killer app: business services

Chris Young Contributor<p>Chris Young is managing general partner at Revel Partners, a B2B software early-stage venture fund.<p>More posts by this contributor:<p>Apple TV Is The Latest Step In The Disintermediation Of Media<p>Virtual reality and augmented reality had a <i>reality check</i> in 2016. Despite heavy …

Digital Twins: The Business Imperative You Might Not Know About

Last October, Gartner released their Top 10 Strategic Technology Trends for 2017. Fifth on the list: digital twins. The concept has been around for quite some time, but it’s only recently picked up traction with the growth of the Internet of Things (IoT). So, what are digital twins? And why are …

What to Do When You Inherit a Team That Isn’t Working Hard Enough

Paula is a new manager. That’s the good news.<p>The bad news is that she was handed a leaky bag. The branch she will now manage has some long-standing norms she sees as unproductive and possibly unethical. Staff members routinely spend working hours on personal projects. Employees neglect customers to …

#16: IDEO's Tom Kelley is Design Thinking's ultimate disciple, he makes the case as to why.

Will A Basic Income Mean The End Of Work? Don’t Get Too Excited

Even when people get unconditional cash payments, they tend to stay in the workforce–just with a lot more security and spending money than they had before.<p>“The Future of Not Working” is how the <i>New York Times</i> headlined a big recent magazine article on universal basic income (UBI). And why not? …

Insurers’ digital reality--fewer premiums, more competition

Incumbents should consider partnerships and find new value-added services.<p><b>For a long time,</b> insurance proved resistant to digital technology’s …

Digitizing customer journeys and processes: Stories from the front lines

These company examples highlight what some leaders are doing to build new customer experiences.<p><b>A compelling customer experience</b> has evolved from a …

The promise of blockchain

Blockchain has huge potential to enhance insurers’ business model, but is also being used by digital start-ups to attack it. Hence the imperative for …

How to Nourish Your Team’s Creativity

CEOs in a recent poll agreed that creativity is the most important skill a leader can have. What seems less clear is how to actually cultivate it. Every leader is hoping for that next great idea, yet many executives still treat creative thinking as antithetical to productivity and control. Indeed, …

Men Shouldn’t Refuse to Be Alone with Female Colleagues

When U.S. Vice President Mike Pence said that he would never have a meal alone with a woman who was not his wife, he was invoking the well-worn “Billy Graham rule”; the evangelical leader has famously urged male leaders to “avoid any situation that would have even the appearance of compromise or …

Why you shouldn’t ‘be yourself’ at work

The most common career advice can be completely misleading. Lennox Morrison explains why.<p>'Be yourself' is the defining careers advice of the moment. It’s heard everywhere from business leaders in the boardroom to graduation day speeches. It's so common it's even a hiring tool for some companies.<p>One …

Finding the right digital balance in B2B customer experience

Growing numbers of B2B companies are focusing on digitization to succeed with customer-centric strategies. Here’s how to get it</b> …

Customer Experience

Don’t Promise

We’ve all been there.A customer’s upset. They make a demand. Maybe it’s reasonable, quick, easy, and no big deal. Fine. But sometimes it’s …

Uber’s C.E.O. Plays With Fire

SAN FRANCISCO — Travis Kalanick, the chief executive of Uber, visited Apple’s headquarters in early 2015 to meet with Timothy D. Cook, who runs the iPhone maker. It was a session that Mr. Kalanick was dreading.<p>For months, Mr. Kalanick had pulled a fast one on Apple by directing his employees to …

Your Organization Can't Afford to Ignore Good Design

Your customers will reward you for it.<p>Last week I wrote about, what makes a design-led or centered organization different from other organizations. Thank you for all the interest the article generated.<p>I had a selfish reason for the article. As a designer I want to make the value of design apparent …

What Airbnb Has Discovered About Building A Lasting Brand

The company recently studied what makes brands iconic. Airbnb’s Nancy King and TBWA\Chiat\Day’s Neil Barrie explain what the research revealed.<p><i>Fast Company</i> recently got access to an internal study undertaken at Airbnb, which tries to quantify the impact that investing in brand-building can have on …

How shared mobility will change the automotive industry

While sharing cars likely means slower growth of vehicle sales, it also suggests strong new opportunities for automakers, suppliers, and many more …

The Problem with Product Proliferation

Royal Philips, the Netherlands’ most valuable brand, has long been a leader in product innovation. But in the first 10 years of the new millennium, the company’s revenue plunged 40%, profits for the decade were wiped out, and its market capitalization fell significantly. What went wrong?<p>The …

Avoiding the seven deadly sins of customer-experience transformations

Efforts to improve the customer experience can deliver tremendous value, but temptations that can undo good intentions lurk in any change program. …

Small businesses hate fintech lenders more than big banks

2017-04-12T17:10:07.000Z<p>By: Kadhim Shubber<p>If there’s one thing the fintech world prides itself on, it’s that customers like them more than the banks. …

How to Make Decisions Like Jeff Bezos

The Amazon founder and CEO shared insight into his process in his annual shareholder letter.<p>After more than 20 years in business, Amazon remains at the top of its game. It’s now worth more than the eight largest brick-and-mortar retailers combined, a list that includes Macy’s, Walmart and Target, …

The difference between Equality and Equity in design

e·qual·i·ty: the state of being equal, especially in status, rights, and opportunities. in Mathematics, a symbolic expression of the fact that two …

If Humble People Make the Best Leaders, Why Do We Fall for Charismatic Narcissists?

The research is clear: when we choose humble, unassuming people as our leaders, the world around us becomes a better place.<p>Humble leaders improve the performance of a company in the long run because they create more collaborative environments. They have a balanced view of themselves – both their …

6 Ways to Look More Confident During a Presentation

Several years ago, colleagues and I were invited to predict the results of a start-up pitch contest in Vienna, where 2,500 tech entrepreneurs were competing to win thousands of euros in funds. We observed the presentations, but rather than paying attention to the ideas the entrepreneurs were …

Public Speaking

Three Questions I Ask Every Job Candidate To Test Their Soft Skills

If you don’t know how to probe for soft skills, you’ll never find them.<p>So-called “soft skills,” by many accounts, are in high demand and short supply. But one of the reasons why things like communication, critical thinking, attention to detail, and the like seem so hard to find among job candidates …

Employee Burnout Is a Problem with the Company, Not the Person

Employee burnout is a common phenomenon, but it is one that companies tend to treat as a talent management or personal issue rather than a broader organizational challenge. That’s a mistake.<p>The psychological and physical problems of burned-out employees, which cost an estimated $125 billion to $190 …