Gerard Davis

63 Flips | 1 Magazine | 1 Like | 6 Following | @GerardDavis687s | Keep up with Gerard Davis on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Gerard Davis”

How Harley-Davidson Used Artificial Intelligence to Increase New York Sales Leads by 2,930%

It was winter in New York City and Asaf Jacobi’s Harley-Davidson dealership was selling one or two motorcycles a week. It wasn’t enough.<p>Jacobi went for a long walk in Riverside Park and happened to bump into Or Shani, CEO of an AI firm, Adgorithms. After discussing Jacobi’s sales woes, Shani, …

Here's Why Your Innovation Strategy Will Fail

Different types of problems need different types of solutions<p>,A decade ago, Apple looked unbeatable. It's launch of the iPhone completely revolutionized mobile phones and made good on Steve Jobs' vision of creating a hub of devices that connected people to technology. What's more, he did it with …

Bracing for seven critical changes as fintech matures

The fintech sector is being shaped by shifting market conditions, new regulations, and changes in consumer demands and behaviors.<p><b>For the past decade,</b> …

Innovation

New Zealand immigration site traffic surges after US election

<b>New Zealand's immigration website has said it saw a surge in traffic, as the results of the US election came in.</b><p>Immigration New Zealand (INZ) said its website received 56,300 visits in a 24 hour period, an increase of almost 2,500%. The site has a daily average of 2,300 visits.<p>Canada's immigration …

Major banks mark first-ever international trade using blockchain tech

SYDNEY (Reuters) - The first cross-border transaction between banks using multiple blockchain applications has taken place, Commonwealth Bank of Australia and Wells Fargo & Co said on Monday, resulting in a shipment of cotton to China from the United States.<p>The logo of Australia's Commonwealth Bank …

Commonwealth Bank

Ex-Apple CEO Warns Financial Firms They're in a Sprint for Their Lives

John Sculley, former chief executive officer of Apple (aapl), offered some words of wisdom to big financial firms at the Money20/20 fintech …

Disruptive Capitec, rated the world's best bank, now moving into credit cards, insurance

<i>The Capitec train continues to roll with the bank rated by Lafferty International as the world’s very best posting sparkling financial results for</i> …

Finance

The hallmarks of digital leadership in P&C insurance

The new bar for property and casualty carriers is not simply to invest in technology, but to focus on the practices most correlated with strong …

How wealth managers can transform for the digital age

Wealth-management incumbents can meet digital disruption head on by understanding core changes in their industry—and focusing on what really matters …

What sales executives need to get right for digital success

To realize the full value potential of digital, successful sales organizations reorganize top to bottom, front end to back end. Here’s their road map.<p>…

Institutional vs. Retail – What You Need to Know

Within the financial services industry, professionals commonly distinguish between two broad classes of services – Institutional vs. Retail. …

How to find out everything Google knows about you

In exchange, you agree to share information about yourself that Google can share with advertisers so their ads are more effective. For instance, airlines want to target people who love to travel. Children's clothing makers want to target parents.<p>Google uses a lot of methods to learn about you. …

Google

A digital crack in banking’s business model

Low-cost attackers are targeting customers in lucrative parts of the sector.<p><b>The rise of digital innovators</b> in financial services presents a …

How do negative interest rates work? The IMF explains

We support the introduction of negative policy rates by some central banks given the significant risks we see to the outlook for growth and …

Are you really listening to what your customers are saying?

Too many companies squander the treasure that is customer feedback. The solution is systematically measuring the customer’s voice and integrating it …

Digital strategy: Understanding the economics of disruption

Responding to digital disruption isn’t about creating a list of digitization priorities; it’s about identifying where you are vulnerable and where …

Building a digital-banking business

Banks have been using digital technologies to help transform various areas of their business. There’s an even bigger opportunity—go all digital.<p><b>The</b> …

Banking

3,000 bankers, techies, and investors held a summit in Europe this week — here's what everyone was talking about

The sister conference in Las Vegas is already well established and, thanks to that brand, Money2020 managed to attract an estimated 3,000 people to Copenhagen over 4 days.<p>There were banks, startups, unicorns, investors, smartphone makers, payment companies, and, uh, Google, however you categorise …

Developing a customer-experience vision

To provide a distinctive experience for customers, an organization must unite around the goal of meeting their true needs. Done well, the effort can …

Leading and governing the customer-centric organization

The uniquely cross-functional nature of effective customer-experience efforts puts a premium on smart governance. Clearly defined leadership, …

Designing and starting up a customer-experience transformation

To successfully initiate a broad improvement program, decide on a structure, select the sequence that’s right for your type of company, and don’t …

The economic essentials of digital strategy

A supply-and-demand guide to digital disruption.<p><b>In July 2015,</b> during the championship round of the World Surf League’s J-Bay Open, in South Africa, a …

Using rapid process digitization to transform the customer experience

Transforming the customer experience requires a level of speed and precision that traditional approaches can’t meet. The best practitioners do it in …

Customer Experience

Cutting through the noise around financial technology

We track more than 2,000 start-ups offering traditional and new financial services—though we estimate there may be as many as 12,000. Here’s how …

The secret to delighting customers: Putting employees first

The main hurdle in customer experience is translating boardroom vision into action at the front line. Empowered employees are the key.<p><b>Once upon a</b> …

From touchpoints to journeys: Seeing the world as customers do

To maximize customer satisfaction, companies have long emphasized touchpoints. But doing so can divert attention from the more important issue: the …

Customer Experience

Linking the customer experience to value

Many customer-experience transformations stall because leaders can’t show how these efforts create value. Patiently building a business case can fund …

Royal Bank of Scotland is testing a robot that could solve your banking problems

<i>The BI Intelligence Content Marketing Team covers news & research we think you would find valuable. This topic was originally highlighted and sent to subscribers of the Mobile Insider newsletter.</i><p>If you hate dealing with bank tellers or customer service representatives, then the Royal Bank of …

After 3 months, my favorite new money app has replaced my bank

Some are better than others. Some advertise with talking babies. More and more of them are developing strong online services — and there are external apps like Mint that can help you manage your money. But mostly, banking is still a terrible experience dominated by bad apps, bad fees, and bad …

Are CX and Service Design the Same Thing?

Our recent article on UX vs CX has been getting a lot of attention over the past few weeks and has certainly sparked some opinion! People have have …