Gary Leff

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Crazy Video: Flight Attendant Popping Boeing 787 Window Back into Place During Turbulence

On Thursday an Air India Boeing 787-8, a six year old plane, was flying Amritsar to Delhi with 236 passengers onboard. When it was climbing out above …

Flight Attendants

American Begins Expanding Flagship First Dining to ConciergeKey Members

ConciergeKey is American’s revenue-based top level, given to very high revenue customers and those who influence significant business for the airline.<p>…

Food & Dining

Alaska Airlines Says They’ll Start Selling Basic Economy Fares This Fall

Just as they said to expect in January Alaska Airlines announced on their earnings call this morning that they will introduce Basic Economy fares in …

Selling

Marriott Releases New Program Award Pricing for Hotels in Several Cities

In the new Marriott loyalty program they’ve largely taken the better Starwood elite program and the better Marriott earn and burn proposition — …

Hospitality

Police Taser Man on American Flight After Racist Tirade, Sexual Assault

While American Airlines flight AA2446 from Miami to Chicago O’Hare was still at the gate last night the instigator of a ‘disagreement’ between two …

Flying

12 Year Old Stole Mom's Credit Card, Jetted Off to Bali

A 12 year old boy got into a fight with his mother. He didn’t just storm off into his room, or run away to a friend’s house. He “borrowed the family …

Credit Cards

Woman Fined $500 for Pocketing Delta Onboard Snack, May Lose Global Entry

When entering the U.S. you need to answer customers questions correctly. If you have any food with you, say so, because if you’re chosen for …

Customers

Why Stronger EU Compensation Rules Will Cost Customers the Most

Yesterday I noted that an EU court ruled that airlines will have to pay compensation to passengers when they cancel flights as a result of labor …

Compensation

How Marriott Will Expire Points in Their New Program

This is an improvement for Starwood members.Continue reading How Marriott Will Expire Points in Their New Program...

Social Media

Woman Sprints Down Aisle, Dumps Coffee on Passengers, and Assaults an Air Marshal

A Delta passenger threw coffee on passengers, overturned a drink cart, ran up and down the aisle and then assaulted an air marshal on a London – Salt …

Flying

Lufthansa First Class Bookable in Advance Right Now

Normally Lufthansa only makes first class award space available much in advance to its own Miles & More members. Star Alliance partner frequent flyer …

Frequent-flyer Programs

Book Now: American Offering Up to 4 Business Class Award Seats to South America

Right now there’s reasonably good business class award availability on American Airlines from Dallas to Santiago through summer and Miami to Santiago …

American Airlines

How Marriott Will Implement Their New Platinum Breakfast Benefit

There’s been a great deal of confusion among readers about new Marriott breakfast benefits. Marriott will be offering Platinums and above breakfast …

Hospitality

Delta Airlines Wants Court to Protect Its Right to Anonymous Speech

Back in February Delta revoked a flight discount for customers attending an NRA conference. A political firestorm followed. They tried to walk it …

Rights & Freedoms

Mariah Carey Checks Into a Hostel and Drunk British Airways Pilot

A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news …

Hostels

Starting This Summer You Can Buy TSA PreCheck at Staples

Back in December I wrote that PreCheck would become easier to sign up for this year. And that’s about to happen: you’re going to be able to sign up …

TSA

Yes, the Starwood Amex Really Will Stop Taking Applications Next Year, Bet On It

As a short hand expectation many people figured that would mean that applications for the Starwood Amex product - the one I've had for 17 years - …

Flying

Which Airlines Skimp on Wine and Even Stronger EU Compensation Rule

Surprisingly Delta serves less expensive wines in business class than United or American (United spends the most, hence cuts). And celebrity chef …

Compensation

US Bank Watches Your Internet Browsing, Targets Sales Calls With the Data

If you’re a US Bank customer and you browse their website they may call you the next day to sell you what you were looking at.They do this even if …

American Airlines

American Airlines President Explains the Downside to Giving Employees Raises

Mechanics at American Airlines don't have a new joint contract yet after the merger. There are US Airways and American legacy work groups, and …

American Airlines

TSA Makes Fun of Silent Bob’s Clothes

Mark Zuckerberg, when he’s not testifying before Congress, famously always wears the same t-shirt. He has plenty of them. That way he doesn’t have to …

Southwest Airlines

Cathay's Improved Business Class Meal Service Won't Be Dine on Demand

Dine on demand is a great feature. There are many long flights with late departures, some passengers will eat in the lounge and want to go straight …

American Airlines

American's President Wants to Stop Paying Philadelphia Airport Until They Clean Up Filth

At an employee forum in Philadelphia this week American Airlines President Robert Isom was asked when the airline would work with the city to clean …

American Airlines

United Will Start Adding a Plane With New Polaris Business Seats Every 10 Days

On this morning's United earnings call Senior Vice President Andrew Nocella announced that they'll be adding a plane with new Polaris business class …

Frequent-flyer Programs

Registration Live for Hilton's New Bonus, Do It Now

Last week Hilton shared the details of their second quarter promotion, however it wasn’t yet available for registration. Now it is, and you should …

Flying

You’re Influenced By Airport Advertising and What Happens When You Say “Bomba” Inflight

A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news …

Frequent-flyer Programs

The Ultimate Guide to the New Combined Marriott Program and the End of SPG

Marriott just announced details of their new single program. As expected Starwood was strong on elite benefits, and we get something much closer to …

Hospitality

United Actually Removing Seats from Planes to Add Premium Economy, More Business Class

United’s roll out of Polaris business class seats continues slowly apace, with work on some Boeing 777s which will apparently be the only ones …

Business Class

Is Low Cost Carrier Allegiant Unsafe to Fly?

Allegiant is an ultra low cost carrier with a bit of a different business model than Spirit or Frontier. They take Hall of Fame right fielder Wee …

Aviation

Hundreds Stranded in Mexico When Airline Cancels Its Last Flights of Season

Minneapolis-based Sun Country which has transformed itself into a low cost carrier — they even shut down the elite portion of their frequent flyer …

Flying