Fiona Grant

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How Cultures Across the World Approach Leadership

The books every new graduate should read, according to a dozen business leaders

New graduates may think they’re ready for the world, but even after all that learning, there’s still room in their heads for some wisdom. We asked a dozen business leaders—from CEOs of big companies and startups, to deans of leading business schools—what books they would put in the hands of a newly …

Books

U.S. workers face higher risk of being replaced by robots. Here's why

Millions of workers around the world are at risk of losing their jobs to robots -- but Americans should be particularly worried.<p>Thirty-eight percent of jobs in the U.S. are at high risk of being replaced by robots and artificial intelligence over the next 15 years, according to a new report by …

Financial Services

Read the email a Google recruiter sent a job candidate to prepare him for the interview

After the initial screening step, he received an email from the recruiter, telling him what to expect in a phone interview with a senior PM at Google.<p>When he shared it with me, I couldn't believe it. In my work at Recruitring, a candidate prescreening-call platform, I've never seen an email that …

I forgot one thing on my trip to Japan — and now I have to apologize to every person I meet

On Monday, Mediagene, our Japanese partner company, arranged a packed day of press conferences and parties to celebrate the website's official launch.<p>Unsurprisingly, I was asked to meet lots of important Japanese businesspeople, journalists, and advertisers.<p>Each interaction went something like this:<p>…

Japan

Trump's redundant, 'post-literate' way of speaking is changing our language

By May 1945, Nazi Germany lay in ruins. Church domes succumbed to firestorms.<p>The megalomaniacal designs of Albert Speer, Adolf Hitler's court architect, caved in under the onslaught of aerial bombs and mortar shells. On this lunar landscape, one period edifice endured: Nazi language.<p>In his 1947 …

How Did G.M. Create Tesla’s Dream Car First?

ORION TOWNSHIP, Mich. — Ten years ago, a little-known tech entrepreneur named Elon Musk published a secret master plan for Tesla Motors, an ambitious electric car start-up he had funded.<p>Revolutionary technologies always start as impractical and expensive, Mr. Musk explained, so Tesla’s first car …

Electric Vehicles

An exam paper from the future

Journalism is sometimes said to be the first draft of history. This article is the first draft of a history exam for students graduating in 2066. I …

A Refresher on Marketing Myopia

Every year, a large majority of product launches fail. There’s debate about exactly what percentage—some say it is 75%, others claim it’s closer to 95%. Regardless of which number is right, there is no doubt that a lot of time and energy go into marketing products that will no longer exist in a …

Too Many Executives Are Missing the Most Important Part of CRM

For all the emphasis placed on customer relationships these days, very few large organizations really understand how to manage them. Whether you’re a corporation, a nonprofit or a government agency, chances are that your approach to customer relationships at a system-wide level begins and ends with …

Being a Successful Entrepreneur Isn’t Only About Having the Best Ideas

Most people think that being an entrepreneur is about having that big idea. And it is. To start something new, you need to have an idea that works: something people need, something they’ll want, and most importantly — at least for the people investing in your idea — something that’s scalable.<p>But …

Research on Delegating Shows How Uncomfortable We Are Making Choices for Others

People can be notoriously reluctant to give up control. Managers often hesitate to delegate tasks and decision making to others, even when they would benefit from doing so. Yet anyone who has worked in a large organization will tell you that, just as often, decisions can get passed from person to …

The Power of Designing Products for Customers You Don’t Have Yet

When my daughters were little, each time one of them received a birthday or holiday card from their grandparents with a crisp $20 in it, I silently vowed that I would finally get around to opening a savings account for them at our local bank so they could start learning the virtues of saving and …

Developing Employees’ Strengths Boosts Sales, Profit, and Engagement

Should companies primarily focus on playing to the strengths of their employees or help them improve on their weaknesses? This question is particularly important today, given low workplace engagement and higher expectations from workers about what a great job entails.<p>Gallup has studied thousands of …

12 Fascinating TED Talks for Word Nerds

This playlist of TED talks explores theories and insights about language, words, and linguistics.<p>So many TED talks, so little time. It's impossible to watch them all.<p>If you need help figuring out which ones to watch, you're in luck. TED has curated playlists so you can dig into a particular topic. …

A Definitive Guide to the Brexit Negotiations

After a heated political campaign, voters in the United Kingdom decided by a slim margin, on June 23, to exit the European Union, leading to a change in government. Now that a new prime minister has taken over, the next big question looms: How will the UK and EU negotiate their split?<p>I have spent …

The 30 Things Customers Really Value

Executive teams often struggle to land innovations that will significantly grow the business. A chronic problem is their emphasis on searching for breakthrough innovation — the creation of a truly new, highly valued product or service that could redefine their industry and lead to unprecedented …

Germany’s Midsize Manufacturers Outperform Its Industrial Giants

Stop for a minute and think of some of the most successful German companies. BMW and Siemens and Bayer might come to mind. But if you really want to learn from the best of German business, you’d be smart to turn your attention to companies named Rimowa, Jungbunzlauer, and Strama-MPS. They belong to …

Millennials Continue To Buck Trends By Building Careers On Social Media

Social media platforms like Facebook, Twitter, Pinterest, and Instagram have become such staples of our everyday lives that we often forget how powerful they are. But for the thousands of millennials across the nation, the reach of social media is not lost, because many of them are using these …

Phones

Airbus to Build Autonomous Flying Taxis

Billing it as a solution to urban congestion, Airbus has announced a new effort to build helicopter-like autonomous flying vehicles to transport both …

Why Women Don’t Negotiate Their Job Offers

Research shows that women are more reticent than men to negotiate their salary offers. For instance, one study of graduating MBA students found that half of the men had negotiated their job offers as compared to only one eighth of the women. This general pattern has been replicated in survey …

Datawatch: A new G7

<i>by Gavin Jackson and Keith Fray</i><p>On Tuesday the International Monetary Fund released its latest World Economic Outlook. A striking new finding emerges: …

America’s craven capitulation in the WTO

Two behemoths of the global economy finally reach a deal to resolve a trade dispute that has rumbled on for a decade. Good news, right? No. The …

Your Company’s Purpose Is Not Its Vision, Mission, or Values

We hear more and more that organizations must have a compelling “purpose” — but what does that mean? Aren’t there already a host of labels out there that describe organizational direction? Do we need yet another?<p>I think we do, and I’ve pulled together a typology of sorts to help distinguish all …

Market Basket’s Employees Were More Important Than Its Shareholders

Over the past half century, the question of who’s really in charge at a corporation has come to receive a pretty simple answer. It’s the shareholders, of course. They’re the ones who bear the residual risk of corporate actions, so they should get final say. Any theory of corporate governance that …

How the Internet Saved Handmade Goods

A recent article in <i>The Economist</i>, citing the work of Ryan Raffaelli at Harvard Business School, points to what it calls a “paradox” in the aftermath of disruptive innovation. Some old technologies, after being rendered obsolete by better and cheaper alternatives (indeed even after whole industries …

10 innovations that made Google great

Google owns search -- to the point that its name has even become synonymous with the verb "search."<p>Part of the reason Google (GOOGL) has held the search crown for the better part of a decade is that it constantly improves its product. It has successfully adapted to the changes in technology and the …