Fiona

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What Lost Socks Taught Me About Customer Experience

Recently, I was browsing Facebook and saw a post that caught my eye. It was a photo of a small wooden board. There were clothes pins attached and a …

10 Crucial Skills of Exceptional Customer Experience Pros

Customer service nowadays requires professionals who possess a wide-range of soft and hard customer service skills.<p>Did you know that 55% of consumers …

City museums customer service praised

MUSEUM staff in Glasgow have been praised for outstanding customer service.<p>In April, an independent auditor visited the Burrell Collection, Scotland …

4,000-Year-Old Ancient Babylonian Tablet Is Oldest Customer Service Complaint Ever Discovered

A clay tablet from ancient Babylon reveals that no matter where (or when) you go, good customer service can be hard find. So it was revealed by the …

Rules for Bad Customers Is Bad Customer Service

Business PoliciesThe other night I had just returned from a trip and was hungry. I wasn’t sure what I wanted for dinner, so I went to the …