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New tips, trends, and insights from the world's leading enterprise cloud ecosystem in sales, service, marketing, community, analytics, and apps

Trail of the Month<p>INTERACTIVE CONTENT<p>The Map for High-Performing Marketers<p>BLOG SERIES<p>Real Trailblazer Stories to Inspire You<p>Apr 01, 2018 By Julie …

Eero thinks its tiny box can fix all your WiFi issues

While many of the devices we use every day depend on WiFi -- everything from our smartphones to our TVs -- most home WiFi networks are still woefully slow compared to their wired alternatives. Enter Eero, a small San Francisco startup that aims to bring home WiFi into the future. How? By combining …

10 Indonesian startups with impressive growth and funding

While there has been an increased number of startup funding rounds in Indonesia in recent years, the archipelago’s investment scene is mysterious …

Venture Capital

I Hate 'The Internet Of Things' -- But I Love The Internet Of Things

<b>The “Internet of Things”—powerful trend, but misunderstood buzzword</b><br>Your boss or your peers are probably asking you about <i>the Internet of Things</i> (IoT). Or they soon will be.<p>But what <i>is</i> it?<p>It’s hard to find a sensible definition of IoT. After all, the Internet has always been made up of <i>things.</i> And if …

Internet of Things

10 things you need to consider before investing in Indonesia

So you want to invest in an emerging market? We can’t blame you. It’s an attractive idea. As you browse through the world’s most promising economies …

Asia

Hunt for 2 in French shooting that killed 12; 1 surrenders

PARIS (AP) — One man sought in the deadly shooting at a French satirical paper has turned himself in, and police hunted Thursday for two heavily …

Terrorism

What to Expect in Digital Marketing for 2015

I’m not going to call these “predictions” because with the speed that digital marketing and technology are changing, it’ll be declared wrong the …

7 things people hate about your website

<i>This article is part of DBA, a new series on Mashable about running a business that features insights from leaders in entrepreneurship, venture</i> …

Samsung crams even faster LTE into the Galaxy Note 4

The Galaxy Note 4 is already one of Samsung's best smartphones, but a new model focused on maximizing 4G could make it more of a catch. The LTE-A Tri-Band CA Galaxy Note 4 (what a mouthful) can handle three different frequency bands simultaneously and aggregate them into a single, theoretically …

North Korea kicked off the internet by giant DDoS: Was it the USA, or someone else? - ExtremeTech

By on December 23, 2014 at 8:28 am<p>This site may earn affiliate commissions from the links on this page. Terms of use.<p>Yesterday evening, North Korea …

Google Fiber - Connecting apartments and condos

How to Rebrand Your Social Media Accounts

Remember when Moz rebranded way back in May 2013? (Seems like a lifetime ago for this Mozzer, but, alas: startup life.) Well, since then a ton of you …

SEO

Why Customer Experience Is The Only Thing That Matters

The only source of competitive advantage is the one that can survive technology-fueled disruption: an obsession with customer experience.<p>I was at a conference talking to some attendees when one of them, a guy who works for the Abu Dhabi ministry of finance, asked what I do for a living. When I …

13 Ways to Stop Allowing Stress to Steal Your Joy / Life

<b>Where Does Stress Come From?</b><p>From the time you were young you probably heard people talking about being stressed out. Then the moment you experienced …

Every Company Needs A Chief Digital Officer

<b>Editor’s note:</b> <i>Neha Sampat is CEO of raw engineering and an expert on the enterprise market, with 15 years in product marketing for enterprise software, cloud computing and online experiences for companies like Sun Microsystems and VMware.</i><p>In an increasingly digital world, where everything from …

Regin Spyware Collects Government and Industry Secrets, Then Covers Its Tracks

Malware so complex, it can only have been made by an intelligence agency.<p>In movies it sometimes seems like computer viruses are capable of doing anything. More often than not that's a matter of dramatic license, but a recently discovered piece of complex malware suggests that truth may actually be …

The Only Way To Save Samsung's Dying Mobile Business

• <b>Samsung's smartphone shipments were down 8.2% on a year-over-year basis last quarter, according to IDC.</b> It was the only top-5 smartphone shipment that saw a contraction in smartphone shipments.• <b><br>The decline in phone shipments hit Samsung's bottom line.</b> Its profits were down 60% last quarter. That was …

Google Fiber redefined cheap speed for the home, now sets eyes on small business

Competition, competition, competition. That is something that Google Fiber has drastically improved broadband-wise across the country. Even if Google didn’t intend to have this effect, it has done so and then some. Cities went begging to Google to have their 1Gbps service installed in and around …

Telecoms

New Research: You’re Doing Customer Experience Innovation Wrong

“Innovation” has become a buzzword in the customer experience field.<p>In a recent Forrester survey of 100 customer experience professionals, nearly half of respondents said that their executive team’s strategy for customer experience is market differentiation. And an ambitious 13% said that they’ll …

A Straightforward Guide to the Process of Iterating Products

<i>Chris Bank is the Growth Lead at UXPin, the UX Design App.</i> <i>For more tactics to preserve UX during product design, check out the</i> <i>Guide to UX Design & Process Documentation</i><i>.</i><p>Aside from launching the product, the single most important process a product team uses to ensure success is measuring, learning, …

Getting to the Center of Customer Experience

Your customers ask themselves the same sorts of questions after using your website or app, and your CMS -- how you manage and deliver content to your …

Customer Experience Should Not Be the Job of Just One Person

Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>The whole world is going digital and it’s having an immense impact on organizations’ abilities to engage with customers. Through digital channels, social media and mobile communications, consumers today orchestrate their own experiences, …

Google Wallet transactions jump following Apple Pay launch

Apple may be masters of marketing but it appears that the noisy launch of Apple Pay has resulted in an unintended boost for Google Wallet. Sources are stating that Google Wallet has seen a big increase in user numbers and transactions over the past couple of months.<p>According to a source with …

Apple Pay

Google Launches Managed Service For Running Docker-Based Applications On Its Cloud Platform

Google today announced the alpha launch of Google Container Engine, a new managed service for building and running Docker container-based applications on its cloud platform.<p>Docker is probably the hottest technology in developer circles these days — it’s almost impossible to have a discussion with a …

6 Customer Experience Lessons From a Digital Business Pioneer

The New England Patriots may be known for their history of winning, but they also have a long history of technology innovation, which started in 1995 when they became the first sports team in the world to have a website. Functioning as the Publisher and Vice President of Content at Kraft Sports …

Web TV Arrives. Over The Top TV Is Here This Time.

If you have been thinking about cutting the cable cord, you had to look down a long dark alley of missing content and a lonely flatscreen TV. But a number of new services are now showing up to fill that gap and provide a true TV experience that could herald the arrival of the OTT - Over The Top - …

Mobile advertising is exploding and will grow much faster than all other digital ad categories

Historically, there has been a big disparity between the amount of time people actually spend on their smartphones and tablets (significant and growing), and the amount of ad money spent on the medium (still tiny).<p>But BI Intelligence expects that this gap will narrow substantially, as enthusiasm …

Digital Advertising

Netflix spends $150 million on content recommendations every year

Advertisement<p>2 Comments<p>Credit: Twin Design / Shutterstock<p>Netflix is employing 300 people to maintain and improve its content recommendations, and …

Why China will leapfrog the world in Internet of Things

The U.S. led the world in the PC revolution. Europe was where cell phones took off. So where will the wellspring of innovation and customer adoption take place for the Internet of Things?<p>China.<p>With its recent IPO, Alibaba is a ramping up a strategy for the Internet of Things. Seeing the success of …

It's 2014 and we still don't have a real Note alternative

When the original Galaxy Note was released by Samsung in October 2011 it was widely criticized for being too big. Questions about whether it was a tablet or a phone gave rise to the universally hated word “phablet”. The vast majority of reviewers wrote it off as another failed offshoot of Samsung’s …