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Why Teams Don’t Learn From Their Mistakes (And How To Change That)

Why Teams Don’t Learn From Their Mistakes (And How To Change That)

Fast Company - By Matthew Syed

The story of how one hospital dramatically improved its quality of care shows how a great system was only half the solution. In 2002, Dr. Gary S. Kaplan, the recently appointed chief executive of the Virginia Mason Health System in Seattle, visited Japan with some fellow executives. He wanted to see …

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