Exousia

28 Flips | 3 Magazines | 1 Like | 5 Following | @Exousia | Life is full of various experiences. Career and professionalism, personality and lifestyle, curiosity and surprises, and they really color our lives !

How To Build Customer Loyalty

According to the Harvard Business Review, the average business loses 50 percent of its customers every five years. <i></i>This stat suggests there is a need to nurture existing customers to avoid this costly proposition. Every company strives for higher customer retention, but often focuses more time and …

Customer Experience

8 Key Tactics For Developing Employees

Finding great talent is hard, but what’s even more challenging is keeping the talent you have engaged so they will stay. Unless you continually reinvest in developing your employees with successful on-boarding and ongoing training—helping them reach their full potential—they may leave and you will …

Employee Engagement

Five Signs Your Manager Is A Coward

I started working full-time when I was nineteen. My parents said “You don’t have to go back to college next fall if you don’t want to, but if you don’t go back to college then you have to support yourself.” That looked like a good deal to me.<p>I worked in the customer service department of a startup …

The Workplace

Photo by @irablockphoto (Ira Block) Bactrian camels ride across Mongolia's south Gobi Desert near Khongoryn Els #Bactrian #camel #Mongolia #Gobi #desert #sonya7ii

Your New Ride To Space

You don’t need a rocket to leave Earth. There’s a slower, gentler trip in the works—and it comes with a cocktail.<p>When Alan Eustace lifted off into space from the New Mexico desert this past October, it was with a quiet whoosh, and a slight jostle of his harness. The 57-year-old computer scientist …

Space Travel

Pictures of the Week 7.16.15

Ramadan

Photos: The world’s most impressive outdoor mazes and labyrinths

Outdoor mazes and labyrinths have captured our imagination for centuries, harking back to King Minos of Crete’s elaborate, winding structure to corral the hulking Minotaur in Greek mythology.<p>Corn mazes, especially plentiful in the US, provide farmers an additional source of revenue. From the 14th …

European Travel

The perfect hotel for thrill seekers hangs 400-feet off the side of a mountain

There's nothing quite like arriving at your hotel after an exhausting trip, strapping into a safety harness and ascending 400-feet using a series of …

20 Places Every American Should See Before They Die

From sea to shining sea.<p>Looking for an epic summer road trip idea? Whether you crave culture and history, spectacular natural landscapes, or serious adventure, look to these national parks and small towns.

Give Your Performance Management System a Review

Nearly every mid to large size company in the world now has some kind of performance management system, a process that in theory should help people set to achieve goals and ultimately drive performance. Yet only 14% of organizations are actually happy with their performance management system as it …

The Smartest Leaders Make Their Own Opportunities

We all know no one posts the best jobs. The really juicy positions usually get handed around like a treasured prize within social networks. Maybe you’ll see a notice on LinkedIn, or a posting on your alumni listserv — but probably not. The most exciting jobs have an infinite number of aspirants, so …

Becoming a Better Judge of People

In business and in life, the most critical choices we make relate to people. Yet being a good judge of people is difficult. How do we get better at sizing up first impressions, at avoiding hiring mistakes, at correctly picking (and not missing) rising stars?<p>The easy thing to do is focus on …

The Hidden Side of Meetings

Managers at every level almost universally complain that many of their meetings are a waste of time. It’s an old story, repeated over and over: “We didn’t have an agenda.” “We didn’t manage the time well.” “We didn’t have the right people to actually make any decisions.” It’s a long list of …

Know Your Team's Motivational Mindset

Practical Tips for Overcoming Resistance

<i>Although many managers and leaders are under pressure to get things done quickly, pressuring subordinates frequently leads to resistance. This is not due to stubbornness as much as it is due those subordinates simply feeling overwhelmed by the volume of work they have. Emotions also come into play;</i> …

What Inspiring Leaders Do

What do top executives want from their leaders? IBM recently asked this question of 1,700 CEOs in 64 countries. The three leadership traits that most mattered were the ability to focus intensely on customer needs, the ability to collaborate with colleagues — and the ability to inspire.<p>Our own …

Why So Many Leadership Programs Ultimately Fail

The topic in the Executive Committee meeting turned to Europe. The technology company, Alentix*, was doing well and growing annually at the rate of about 15%. But its European division was struggling. It had been five years since the region turned a profit.<p>Yet no one had addressed that issue. Jean, …

Forget About Working On Your Weakness, Play To Your Strengths: Your (Overwhelming) Reaction To The Idea

Who knew there were so many people frustrated by being told to work on their weaknesses?<p>I certainly didn’t.<p>Here’s the background.<p>I wrote last time about how frustrasted I was, back when I was the world’s worst middle level manager, every time I tried to improve all the management skills I was bad …

4 Simple Ways To Make Your Employees Feel Valued

Imagine a job where your work isn’t appreciated, your effort goes unnoticed, and you could be replaced in an instant.<p>Not exactly a place you’d want to stay for very long, is it?<p>As a manager, this isn’t the type of environment you want to encourage—not if you want your employees to stick around, …

Is Feedback Overrated?

What do Nelson Mandela, Steve Jobs, John Lennon and the Beatles, Mahatma Gandhi, Howard Schultz, Abraham Lincoln, Michelle Kwan, Thomas Edison, Beethoven, Steven Spielberg, Marilyn Monroe, Walt Disney, Soichiro Honda, Charles Darwin and Michael Jordan have in common?<p>Lots, you might think, and you …

Want To Increase Your Productivity? Take Control Of Your Time

A friend of mine recently told me about a problem she was having at work. <i>“I usually think I have enough time to get things done, but something always comes up and then I’m behind schedule on projects,”</i> she said. <i>“My boss spoke to me about this, and I’m worried that if it happens again she’ll include</i> …

The 6 Steps For Retaining Good Employees

A dedicated customer support employee left the company last month to pursue a career in recruiting and HR. I was surprised that she didn’t think to ask if there were internal positions that could give her a similar opportunity, since we’re a recruiting company ourselves. I reached out to her …

How To Succeed In Business Without Becoming A Manager

Many of us strive to climb the corporate ladder as quickly as possible—but plenty of others are perfectly satisfied on the lower rungs and have no desire whatsoever to move up.<p>“I think it’s very common for people to be content in non-managerial positions for a few reasons,” says Andy Teach, author …

Four Ways To Get Your Employees To Care Like Owners

A couple of weeks ago my wife and I took our five-year-old daughter to a friend’s birthday party. At the gathering I met the owner of a budding local martial arts school. His passion for the art form and his business were contagious. He loved everything he was doing, but worried about the rapid …

Increase Your Team’s Curiosity

Does your team have a difficult time making decisions that everyone supports? If so, you may be suffering from a lack of curiosity.<p>Try this: Next time you’re in a team meeting, count the number of times you make a statement and the number of times you ask a question. If you’re like most team …