Eric Fleurbaay

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Well-Designed: How to Use Empathy to Create Products People Love

Most companies consider strong product management to be the “glue” that holds together products as they are being conceived of and built. They treat …

Cancelling One-on-One Meetings Destroys Your Productivity

We all can agree that we have too many meetings. From the one-off event to the weekly check-in with an employee, meetings are taking an increasing amount of time in our daily work. But removing meetings from your calendar isn’t always the best way to take back your time.<p>When faced with an onslaught …

Why Your Customer Loyalty Program Isn’t Working

Aggressive moves by airlines to migrate frequent flyer metrics from miles flown to dollars spent have caused bargain-hunting road warriors worldwide to whine about “disloyalty programs.” A PriceWaterhouseCoopers review suggests roughly 45% of flyers would lose under the new schemes. Conversely, …

7 Secrets of 'Servant Leadership' That Will Lead You to Success | Inc.com

Over the past decade or so, I've heard a new term for leaders come into common usage: <i>servant</i> leader. The idea of servant leadership is that the typical hierarchy where employees are supposed to serve their bosses is turned upside down. Instead, leaders serve their people.<p>In his book, <i>The Culture</i> …

Leadership

How Big Data Will Change Everything About Managing Employees

Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>It is no secret that today’s employees are being driven to distraction by technology. With the beckoning <i>ding</i> of a new tweet, email or instant message, we may be prone to abandoning a particular task—but obvious forms of distraction are …