Eric Antono

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How To Improve Customer Experiences (Without Getting Egg On Your Face)

When I was a kid, sometimes at parties or other events, we’d line up for an egg toss. If you’ve never seen one, partners stand a few feet apart and …

Customer Experience
Customer Experience

Forrester's Customer Experience Index, Spring 2015: The Start of a Whole New Ball Game

One week ago today, we Bostonians enjoyed a picture-perfect opening day at Fenway Park. The sun was shining, temps finally warmed up after an abysmal …

Customer Experience

Automating Quotes and Pricing Improves Revenues and Customer Experience

Many products and services today come in a bunch of different configurations. Just think about the options you face when shopping for computers, …

Small Business

25 Tips for Earning Customer Loyalty

Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>As most marketers have experienced at some point, it’s one thing to hook customers, another beast completely to retain them. Improving customer loyalty should be a priority, or those customers you worked so hard to convert could vanish …

Customer Experience

Why Is Customer Experience Now an IT Problem? (Part II)

<i>We continue our discussion with Bill Bonney, most recently Director, Information Security & Compliance at Intuit, Inc. In Part 1, we asked Bonney</i> …

The Art of eCommerce Upselling

Let me ask you two questions: <i>is ecommerce a new and better way of doing business?</i>And, <i>is ecommerce better than offline shopping?</i>For many “experts” …


Best Knowledge Base WordPress Themes 2015

WordPress themes

5 Steps for Optimizing Your Return Process

<i>Today’s edition of Partner Thursday is contributed by Dirk Kuritz from Namics, a leading full web service agency.</i>When Dirk isn’t shopping online, he …


How Your Ecommerce Returns Policy Can Make You Money -- TrueShip Releases New White Paper Demonstrating Why Hassle-Free Returns Equal More Sales

SCOTTSDALE, AZ--(Marketwired - April 20, 2015) - TrueShip ( has just released a new white paper that's designed to help …

Digital Archive