Eric Young

11 Flips | 3 Magazines | 46 Likes | 6 Following | 1 Follower | @Er1cY | Keep up with Eric Young on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Eric Young”

Perfect Kitchens for Holiday Cooking and Gathering Photos

Between Thanksgiving dinner and holiday parties, the kitchen gets a lot of use this time of year. Since this is a space where you’ll be spending quite a bit of time, it should be efficient for you and comfortable for your guests—because there’s nothing worse than being stuck in the kitchen while …

How to Be a Better Boss: 12 Shortcuts | Inc.com

The business of business is usually simple. Take management, for instance. You can read management books or spend hours in the classroom... or you can just follow some simple shortcuts:<p><b>1. Manage individuals not numbers</b>, because the only way to change the numbers is to change people's behaviors.<p><b>2.</b> …

Employment

Stop Losing Money and Focus on Customer Service (Infographic)

Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>Sure, it pays to focus on customer acquisition -- but what about customer retention first?<p>According to the infographic below, 80% of businesses believe they provide "superior" customer service. But only 8% of customers would describe the …

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10 ways to rule at customer service, hint: watch out for astroturfing

I've been doing customer service in different capacities for the last 32 years, more or less… I joined IBM in '76, became a Systems Engineer in '82, …

How to Break Through a Customer Service Script

Smart companies and organizations are jettisoning their call center scripts in favor of real dialogue.<p>The only companies that continue using them are …

10 Ways Companies Annoy Customers

Do companies get on your nerves?<p>Whether it’s leaving you on hold for hours, sending you the wrong product or failing to apologize for shoddy service, …

5 Simple Ways to Get Your Customers to Listen to You

Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>If you're in business, chances are you're trying to get someone – a customer or prospective client – to do something, whether it's call you, visit your website, or try your product. But in a crowded marketplace, how do you distinguish …