Loay Mohammed

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Almost human: Xerox brings higher level of AI to its virtual customer support agents

Online customer support agents aren’t always human these days, and that’s generally frustrating for customers. But Xerox’s WDS division is announcing a customer support technology today with what it says is a higher level of artificial intelligence.<p>The WDS Virtual Agent taps into intelligence …

Windows 10: the top 10 most requested features

Microsoft is currently soliciting feedback for Windows 10 as part of a Technical Preview program to improve the features of the company’s next version of Windows. While testers are voting on a variety of changes that Paul Thurrott has documented well, Microsoft has also opened its own Windows …

Facebook is testing keyword search on older posts

If you ever find yourself trying to remember just exactly what restaurant your friend recommended on Facebook several months ago, you might be able to do so soon with just a simple keyword search. Along with a "satire" tag and stickers in comments, it appears the social network is testing a feature …

UAE announces 'first Arab spaceship to Mars' in 2021

The United Arab Emirates is establishing an official space agency with the goal of sending an uncrewed spaceship to Mars by 2021. Sheikh Mohammed bin Rashid Al Maktoum, the UAE vice president and ruler of Dubai, said in a statement that the space agency would be responsible for organizing the …

Computer passes 'Turing Test' for the first time after convincing users it is human

A ''super computer'' has duped humans into thinking it is a 13-year-old boy, becoming the first machine to pass the ''iconic'' Turing Test, experts say<p>A ''super computer'' has duped humans into thinking it is a 13-year-old boy to become the first machine to pass the ''iconic'' Turing Test, experts …