En Haur Yong

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Marketing

Why Tim Cook is Steve Ballmer and why he still has his job at Apple

<i>Rarely does it regain its former glory.</i><p><i>Here's why.</i><p>Microsoft entered the 21st century as the dominant software provider for anyone who interacted with a computing device. 16 years later it's just another software company.<p>After running Microsoft for 25 years, Bill Gates handed the reins of CEO to …

Business Strategy

This Is the Secret Sauce for Happy Employees | Inc.com

Before we get to the secret sauce for happy employees, let's first talk about happiness at work. It's tricky to focus on happiness at work. It's subjective, and too often leaders focus on making employees happy. This is the wrong focus.<p>Where leaders need to focus in terms of workplace happiness, is …

Employee Engagement

4 Steps to Writing Emails That Convert to Business

Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>Every entrepreneur should have a healthy fear of the spam folder. After all, having your emails end up in spam means just one thing: Your target customers are ignoring you. <i>But,</i> you respond, <i>It’s increasingly difficult to write e-mails that</i> …

Marketing

From Google’s Time Management To Shorter Emails: This Week’s Top Leadership Stories

This week’s top Leadership stories may help you craft shorter emails, a better-designed workday, and smarter to-do lists.<p>This week we learned how one Googler “designs” his time rather than manages it, why writing shorter emails can improve your workday, and what it takes to turbocharge your to-do …

Time Management

6 Sayings of Entrepreneurs Who Will Lead Their Companies to the Top

Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>You know them. By name. By reputation. They are the living legends, the household names, the superstars. They are the entrepreneurs who have succeeded against all odds and beyond anyone’s wildest dreams. How did they make it? What …

Entrepreneurship

Humble Versus Egocentric Leaders: When Lacking Self-Awareness Helps

Self-awareness has two important components.<p>The first is possessing an accurate view of your own skills and abilities, along with your shortcomings and weaknesses.<br>• The second is understanding how colleagues perceive your behavior. It enables you to know how you impact them and what you contribute to …

Leadership

Is Customer Intimacy at the Forefront of your Marketing Campaign?

<i>Survey of 2,021 customers reveals disconnects between customer preferences and marketing practices</i><p>By Daniel Burstein, Director of Editorial Content, MarketingSherpa<p>How well do you know my mom?<p>Or any of your other customers?<p>Let me give you an example. The Wall Street Journal recently interviewed me …

Marketing

Money Secrets From Tony Robbins

With a net worth of $480 million, clearly the self-help coach is doing something right.<p>Tony Robbins is a magnetic life coach who has used his unique …

Self-improvement

The Real Leadership Lessons of Steve Jobs

His saga is the entrepreneurial creation myth writ large: Steve Jobs cofounded Apple in his parents’ garage in 1976, was ousted in 1985, returned to rescue it from near bankruptcy in 1997, and by the time he died, in October 2011, had built it into the world’s most valuable company. Along the way …

How to Create an Emotional Connection With Remote Employees | Inc.com

What's the difference between a remote team that performs like a happy, cohesive unit and one that performs poorly?<p>Tsedal Neeley, associate professor at Harvard Business School and founder of consulting firm Global Matters, has focused on this subject--bridging social and emotional distances for …

Employment

9 Ways to Think Like a Leader

Leaders think differently.<p>Many years ago, I had the opportunity to shadow the CEO of a major technology company for one day. That one day changed my life forever. Walking through the hallways of his company, hearing him interact on phone calls and watching him tackle projects and challenges was …

Happiness
Customer Experience

5 Ways to Handle Difficult Customers

No matter what type of work you do, it’s likely you have encountered a difficult customer. It’s more likely, however, you have encountered <i>many</i> difficult customers. Maybe – just maybe – you are even a difficult customer yourself to others on occasion. After all, customer service nowadays isn’t …

Customers
Business Strategy

Customer Service Consultant Reveals Insanely Powerful Method to Turn Around an Upset Customer | Inc.com

As customer service consultant, assisting companies in improving their customer service and customer experience, I know that service breakdowns-glitches-are <i>unavoidable</i> in any business that serves customers. Therefore, being prepared to address such service failures can make all the difference.<p>Based …

Customer Service

You Are The Message Make It Meaningful - Lolly Daskal | Leadership

Everything, it seems, is changing: business, politics, communication, even the climate. But who you are should be a constant. If you want to attain …

Human Factors: How Complaints Psychology Affects Business Performance

If you ask anyone in customer service what they love about their job, it’s not long before they’ll tell you “it’s about the people.” Customer service …

Leadership

Communicating Strategically with Direct Reports

The best leaders inspire their direct reports to carry out their organization’s goals enthusiastically. Indeed, with adept leadership, employees not only share these goals, but they also make them their own. But galvanizing speeches, cogent e-mails, and meticulously prepared PowerPoint …

This 10 Minute TED Talk by Bill Gates Will Teach You Everything You Need to Know About Presenting | Inc.com

With a net worth of $80 billion, Bill Gates happens to be the richest man on the planet. More than that, though, many are drawn to Gates and his ideas due to his everyday demeanor and down-to-earth presentation style.<p>In coaching a number of high-level executives on presentations in the last two …

Public Speaking

This Quality Is the Key to Great Leadership (Hint: It's Not What You Think) | Inc.com

In business, it's often the self-promoters who command attention. They think of themselves as 'self-made success stories'-proud of what they've built on their own.<p>Hogwash.<p>We all learned from someone. And we all need help sometimes. The greatest leaders are the ones who continue learning from …

Leadership

6 ways to make your customer service unforgettable

It’s hard to imagine that less than a decade ago, customer service was still perceived as an organizational support function. Today, it’s evolved into an important driver for growth, engagement, and retention. If your customers get frustrated, they’ll not only churn—they’ll publicize why they’re …

44 Inspiring John C. Maxwell Quotes for Leadership Success | Inc.com

Being a great leader is all about having a genuine willingness and a true commitment to lead others to achieve a common vision and goals through positive influence. No leader can ever achieve anything great or long-lasting all alone. Teamwork goes hand in hand with leadership. Leadership is <i>about</i> …

Motivation

Warren Buffett Says He Would Never, Ever Do These 3 Things

His rules help explain why Berkshire Hathaway is a top stock<p>During Berkshire Hathaway’s annual meeting this past weekend, Warren Buffett and his …

Investing

How You Make Decisions Is as Important as What You Decide

Conventional thinking has suggested that leadership positions go to those who aggressively plan their careers with a keen eye for building the right skills to reach top jobs. Others believe that leaders are born, not made. But according to research one of us (Julia) conducted for her book <i>Pivot</i> …

Management