Transformator Design

107 Flips | 1 Magazine | 7 Following | 16 Followers | @EmmaPatel | Transformator Design is one of the most experienced Service Design agencies in the world. We create design with great impact for a more humane society through strategic and empathic Service Design and we help organizations become more humanized. Our headquarter is in Stockholm, Sweden, and we will share articles in both Swedish and English. 

The ideation trap (or why innovation fails)

<b>We’ve all been there. Workshop days with brainstorm sessions, creative presentations, Post-Its, coffee and loads of positive energy. It’s fun to</b> …

Design: Delivering a new approach to growth

Design Council response to Industrial Strategy Green Paper<p>Report<br>19/04/2017<p>Inside you will find<p>Our response to the government's Industrial Strategy …

Design

Watch: Service Design, a tale of two coffee shops

Though Service Design as a design discipline has been around since the ‘80s, people who don’t do it rarely understand it, and there’s never really …

Design Thinking Needs To Think Bigger

Design thinking, as it was conceived 15 years ago, has outlived its usefulness. Enter systems thinking.<p><i>The following is the second of two excerpts from</i> The Way to Design<i>, a guide to becoming a designer founder and to building design-centric businesses. It was adapted and reprinted with the author’s</i> …

Understanding complexity: A prerequisite for sustainable design

From ‘Design for Human & Planetary Health’, D.C. Wahl 2006<p>Complexity theory is becoming a science that recognizes and celebrates the creativity of …

Singapore is striving to be the world's first 'smart city'

There are few places better positioned to become a "smart city" than Singapore.<p>That's an easy statement to justify. Singapore is an island city-state just 30 miles across that has been governed by the same party for decades. Putting the implied democratic flaws to one side, the geography and …

10 ways to innovate in higher education in emergencies

In reality, education receives only 2% of humanitarian aid.<p>UNHCR considers education a basic right, “one that is vital in restoring hope and dignity …

Missnöjda kunder kan bli dina viktigaste

Allt fler kunder väljer att visa sitt missnöje när de har anledning att klaga. Men ducka inte för klagomålen. Med rätt bemötande kan en missnöjd kund …

Designers ska lösa komplexa globala problem

Världen förändras och så även yrkesrollerna. Idag jobbar många designer med områden som för 50 år sedan inte skulle förknippas med design. Att vara …

Därför bör du jobba med kundresor

Att arbeta med kundresor blir allt vanligare. Idag pratar managementkonsulter, myndigheter och stora företag om vikten av att göra kundresor. I detta …

Simplify the lives of asylum seekers

The Welcome Card is a finalist in the What Design Can Do The Refugee Challenge 2016. The team behind the idea met and came up with the concept at the …

Asylum Seekers

Arbetsförmedlingens resa – Från kontroll till service

2013 stod Arbetsförmedlingen på botten i alla förtroendemätningar. Skalan nedåt fick byggas på för att de fick så låga siffror. Det blev början på …

Tips på hur du bäst mäter och följer upp din kundupplevelse

Mätning, uppföljning och kommunikation av resultat är ofta ett eftersatt område. Dock ett viktigt och avgörande område för att lyckas med …