Ed Stillman

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3 Things Exceptional Leaders Do to Stand Out From the Crowd | Inc.com

There are many leaders and many leadership styles. What makes some leaders stand out from the crowd? Exceptional leaders recognize the power of listening-to their people, to their customers, to their vendors, to members of their community, and to others. It takes careful listening to stand out from …

Leadership

8 Content Formats to Jazz-up Social Media Posts

It can be easy to fall back on tried and trusted formats when developing content for social media channels. Sometimes there isn’t time to think ...

Social Media

Does Anybody Really Believe In Fantastic Customer Service?

Now for a report that tells us what we have long suspected. Most chief executives and boards have no understanding at all of what customers want, claims Leading by Example, a new study from the Institute of Customer Service (ICS).<p>The same CEOs and boards also ignore the advice of experienced …

Customer Service

10 Ways to Show Your Customers You Love Them

Have you managed to build a solid customer base, or are you working towards that goal? Customer conversion is certainly an important part of business …

5 Steps to Earning Customer Loyalty

If there was ever a time when providing good service at a fair price was enough to earn a customer's loyalty, it has long since passed.<p>Customers want it all: convenience, service, discounts, and selection. But even if they have all that in one place, they still may stray.<p>That's bad news for …

Customer Experience

Build Customer Loyalty And Command A Premium: The Four Seasons, Nordstrom Way

Getting close to your customers, providing them with service that is personal, comfortable, memorable, and remarkable, that provides them with recognition and assurance, is an incredibly powerful way to do business. It will bring you more engaged customers, more brand loyalty, even help you build …

Customer Experience

Business Apps | The Next Web

Use the ROI of Great Hires to Break Free From Outdated Hiring Habits | Inc.com

<i>If people were considered a capital investment rather than an expense, the CEO and CFO would have demanded better systems long ago.</i><p>It seems the only companies that are successful at attracting great people on a consistent basis are those with the big brass employer brands. For everyone else, it's …

Human Resources