DomiPeSe

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The Best Leaders Are Humble Leaders

In a global marketplace where problems are increasingly complex, no <i>one</i> person will ever have all the answers. That’s why Google’s SVP of People Operations, Lazlo Bock, says humility is one of the traits he’s looking for in new hires. “Your end goal,” explained Bock, “is what can we do together to …

The Discipline of Teams

Early in the 1980s, Bill Greenwood and a small band of rebel railroaders took on most of the top management of Burlington Northern and created a multibillion-dollar business in “piggybacking” rail services despite widespread resistance, even resentment, within the company. The Medical Products …

How to Help an Underperformer

As a manager, you can’t accept underperformance. It’s frustrating, time-consuming, and it can demoralize the other people on your team. But what do you do about an employee who isn’t performing up to snuff? How do you help turn around the problematic behavior? And how long do you let it go on …

You Might Be the Reason Your Employees Aren’t Changing

We all need a coach. Research we conducted at VitalSmarts shows that 97% of employees readily admit to having a “career-limiting habit” — some behavior that will forever hold them back, unless they can learn to change it.<p>Consider the example of a CFO we worked with who had his heart set on landing …

For a Breakthrough Idea, Start by Examining Customer Touch Points

Wharton Business School professor Ian MacMillan wrote in a 1997 HBR article that companies seeking to <i>differentiate</i> themselves should examine every element of the customer value chain to find opportunities for improvement. In the 15 years since the article was written, this has become increasingly …