Diana Peca

14 Added | 2 Magazines | 1 Follower | @DianaPeca | Keep up with Diana Peca on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Diana Peca”

The Best Ways to Build Lean Muscle and Get Stronger

This muscular man knows how to build muscle | iStock.com<p>Though you may think that your gym routine is packed with muscle-building exercises and your …

Another Amazing Mistake – Customers Revolt!

Toblerone fans got a nasty surprise when they bought their favorite treat recently. The chocolate bar got a makeover, losing volume and a noticeable …

Customer Experience

McDonald's Unveils New 'Customer Experience' With Table Service, Ordering Kiosks

Would you like table service with that?<p>McDonald's observers and investors have been looking for signs that the restaurant chain has a plan to …

Be a Customer Experience Leader. Measure the Right Way.

<i>Today I'm pleased to share a guest post by Martha Brooke of Interaction Metrics</i>.<br>Are you achieving your goals for the customer experience? If not, …

Customer Experience

Customer experience process mapping: How to kill stupid rules that are killing your CX

We spend a lot of time in companies discussing “process mapping,” which is — theoretically, and sometimes in reality — a way to make our processes …

Customers

The Customer Is Now In Charge!

Customers and stand-up comedians usually still think of the customer service process as difficult. The long waits on hold and the inability of …

This bacteria is getting harder for kids to fight

When 6-year-old Logan Peon got an ear infection last year, his pediatrician in Chicago gave him antibiotics. That should've been the end to a typical …

This Simple Move Is Actually a Killer Total-Body Toner

Don't let this exercise fool you.<p><i>Check out Women's Health's FitGIF Friday every week for fun and challenging new moves to make your sweat sesh really count. Here's this week's exercise:</i><p><b>Dumbbell single-arm press:</b> We're cool with you judging an instructor by his playlist or a donut by its sprinkle …

The Impact of Bad Customer Experience on Your Business

It’s cornerstone knowledge that good customer service is crucial in keeping a business alive and well. But apart from lost customers, what other …

Customer Experience

7 keys to a dynamic customer experience

Customer expectations continually change. Do you stay ahead of the changes — or find yourself having to catch up? To win at the customer experience, …

Customer Experience

Why the customer journey will only take you so far

<i>Key takeaways:</i>• Customer journey is often mistaken for the customer experience – but the concepts have key differences.<br>• Customer journey mapping is …

Customer Experience