Dealer Group

16 Flips | 2 Magazines | 38 Followers | @DealerGroup | F&I and Showroom and Auto Dealer Monthly magazines are your daily operations magazines, educating the retail automotive industry on Internet retailing, F&I, special finance, automotive sales, automotive service, automotive compliance, special finance, and BHPH.

F&I Comes of Age

The Association of Finance & Insurance Professionals (AFIP) satisfied a key tenet of its organizational charter with the introduction of professional …

The “They Never Break” Objection

This month’s submission comes from Big Island Honda in Hilo, Hawaii. The F&I manager there is facing a customer objection common with the Honda …

Dealership Avoidance New Shopping Normal

Car buyers are visiting fewer dealerships. In many cases, according to a survey conducted by DMEautomotive, they’re skipping the test drive entirely …

Attitude Adjustment

If your attitude dictates your altitude, as the expression goes, then a positive attitude will keep you soaring and a negative attitude will make you …

Pay Plans Revisited

Having trained F&I managers in more than 30 states, I have found that every one of them knows one thing for certain: Their pay plan is their job …

Are You in Good Hands?

A common rationalization for some dealers to be less than diligent about their compliance efforts is “my insurance will cover any claim.” Well, that …

Feeling the Boom

The oil boom in North Dakota that recently surpassed the one billion-barrel mark has been a boon for Kupper Chevrolet, which is located seven miles …

Deconstructing Bankruptcy

You’ve seen the headlines. They’ve become almost commonplace: “GM Files for Bankruptcy,” “Chrysler Files for Bankruptcy,” “City of Detroit Files For …

Helter Skelter: An Industry on the Brink of Revolution

I am writing this article to issue a warning to automobile dealers and virtually everyone who is employed by the retail automotive industry. Please …

Opting In: Text Marketing

For years, visitors to McCafferty Auto Group’s website have been invited to “chat” online with a customer service rep. It wasn’t until this year that …

Stik'in It to Fake Reviews

In an era where fraudulent reviews run rampant across even the top consumer review sites, Stik.com is looking to redefine the landscape by backing …

Like vs. Plus

When Facebook launched its updated News Feed in early March, online critics called out the social network for premiering a design that looked a lot …

Inside Job: Special Report on Embezzlement

Baierl Acura in Wexford, Pa., showered its loyal controller, Patricia K. Smith, with rewards few dealership employees could imagine. Smith enjoyed a …

NADA in New Orleans: Let the Good Times Roll ... Again

There’s something magical and mystical about New Orleans. I lived there for a year once. I was only 20 at the time, and every day was an adventure. …

Showdown in D.C.

Industry representatives and consumer advocacy groups squared off in Washington, D.C., last month for the CFPB’s first public forum on auto lending. …

Sales Pro of the Year: The Meticulous Car Guy

Michael Nekava ranked in the top 15 in sales among all Mercedes-Benz salespeople across the country in 2012. But he won’t stop there. He says his …