Daniel Pallozzi

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How Macy’s is using its store employees and stylists as Instagram influencers to drive sales

Macy’s is taking control of its influencer network by recruiting its own store employees and personal stylists as brand ambassadors, rather than …

Macy's

Target’s Transformation

Target is teaming up with YouCam Makeup for the creation of Target Beauty Studio. The move reflects Target’s desire to further position itself as a …

eCommerce

The Winter Getaway That Turned the Software World Upside Down

How a group of programming rebels started a global movement<p>Snowbird, Utah, is an unlikely place to mount a software revolution. Around 25 miles outside Salt Lake City, Snowbird is certainly no Silicon Valley; it is not known for sunny and temperate climes, for tech-innovation hubs, or for a surplus …

The Future Of Retail Is Cheaper Than Its Present

A majority of modern retail companies are using outdated tech solutions. <b></b>Only a few global companies like Amazon, which spent nearly $23 billion on research and development expenses in 2017, are continually investing in technology. This is about to change as technology, and therefore advanced retail …

Retail's Innovation Problem

If retail’s battle cry is truly ‘innovate or die,’ why are so many choosing death?<p><b>TORONTO, Canada</b> — In 2012, US grocery chain Kroger announced what …

Report: Amazon exits Google Shopping campaigns

The e-commerce giant's disappearance from the increasingly important visual search format could open an opportunity for retailers to strengthen their …

eCommerce

Starbucks will spotlight afternoons to win more loyalty members

Dive Brief:<p>Starbucks is launching a campaign that will run through August focused on attracting new customers in the afternoons, the company …

Coffee

2 Minute Case Study: Unilever

The CPG giant’s experiments across global markets illustrate the importance of agility.

Unilever

The 6 Factors That Set Bon-Ton On A Different Path From Macy's

It will be 2018 when the last sweaters are folded, the racks rolled away and the windows papered over, but Bon-Ton Stores, now heading toward liquidation, may have met its maker 13 years ago.<p>That is when the regional department store chain made the boldest move in its 107-year history. It paid $1.1 …

The Strange Brands in Your Instagram Feed

A new breed of online retailer doesn’t make or even touch products, but they’ve got a few other tricks for turning nothing into money.<p>It all started with an Instagram ad for a coat, the West Louis (TM) Business-Man Windproof Long Coat to be specific. It looked like a decent camel coat, not fancy …

How Net-a-Porter’s 70-person content team operates online and in print

After running Porter and The Edit, Net-a-Porter’s print and digital titles, separately since 2013, global content director Lucy Yeomans combined the …

GDR visits… Benetton Oxford Street - GDR

<b>Italian clothing brand United Colors of Benetton launched a vibrant, tech-enhanced new flagship in London’s Oxford Street last month. GDR’s Hannah</b> …

Restaurant delivery services are a growing challenge for supermarkets

As grocers ramp up home delivery, companies like GrubHub and Uber Eats are rapidly expanding, too, and have grown sales 51% since August.

Nike Has A New Digital Playbook—And It Starts With Sneakerheads

Faced with rising competition and a challenging retail landscape, Nike is finding bold new ways to cultivate its most obsessed fans.<p>On a recent Friday morning, a select group of Nike’s biggest fans got an alert. A new, limited-edition version of the brand’s Cortez running shoe–an old-school nylon …

‘It’s the way of the future’: Express debuts a new store concept for the modern worker

Today, Express launched a new store concept in NYC dedicated to the modern worker. It’s a testing ground for a number of experiential activations the …

For L'Oreal and Home Depot, AI quickly becomes table stakes

Speaking at SXSW, the two brands detailed how, in just a few years' time, the technology has changed everything from creative strategies to …

App delivery boom shakes up China food sector

Guo Bonan has opened several new branches of his "8Peppers" spicy Sichuan-style restaurants across Shanghai since last year, and not one has a dining …

Google & The Circular Economy

Sustainability

What’s the biggest food delivery service in your city?

Prepared food delivery is a fractured market.<p>New Yorkers and Chicagoans are most likely to get their takeout from GrubHub. Chances are DoorDash will fork over your food in San Jose and Fort Worth. In Charlotte, N.C., and Los Angeles Postmates is most likely to bring home the bacon …

How Target, Kroger And Design Within Reach Are Tapping Tech To Improve Your Shopping Trip

It’s not so much the magic mirrors — or the virtual-reality headset that transports a shopper to the holographic kitchen of their dreams — that will bring new relevance to traditional retail stores as Amazon encroaches.<p>It’s the unsexy technology that makes shopping easier, faster and more …

How Coach is applying its brand restructuring strategy to Kate Spade

Tapestry is taking what it’s learned from Coach’s turnaround efforts and applying them to Kate Spade.<p>On Tuesday, Tapestry CEO Victor Luis laid out a …

Customer Service

Macy's plans pop-ups to amplify discovery

Dive Brief:<p>Macy's has developed a new pop-up concept, dubbed "The Market @ Macy's," set to launch next week in 10 cities, including the New York …

Why Best Buy is investing in employees

MIAMI — As the saying goes, the customer is always right.<p>But it's an understatement to say that times have changed since that philosophy was …

Estee Lauder Fights Short Attention Spans in Online Makeover

For cosmetics companies like Estee Lauder Cos., the window of time to capture an online customer is approximately 5 seconds.<p>After that, most …

Target’s recent beauty section revamp is paying off

Target is liking the results of its recent beauty section revamp, which began rolling out late last year.<p>Meant to follow the format of popular …

Hairstyling

Richemont Snaps Up Yoox Net-à-Porter As Luxury Battle Moves Further Online

In the latest demonstration of how e-commerce is the without doubt new front line in the luxury wars, Swiss conglomerate Compagnie Financière …

Zara unveils new click-and-collect store

Zara has unveiled a new click-and-collect pop-up store at Westfield Stratford in east London.<p>The temporary concept store, which will remain open …

Tom Goodwin: what matters in retail in 2018

I’m not sure when our industry became so obsessed with what’s shiny over what’s profound. I’m not sure when we became so keen to use buzzwords that …

eCommerce

12 retail execs share their goals for 2018

<b>Jennifer Hyman, CEO and co-founder of Rent the Runway</b><p>"The movement that online businesses like Rent the Runway or Warby Parker or Bonobos have taken …

WeChat: Mega Ambitions for Mini-Apps

After launching its mini-apps function in January last year, China’s largest mobile messaging app WeChat remained resolute in its dedication to the …