Dan Bloy

12 Flips | 3 Magazines | 4 Likes | 1 Following | @DanBloy | Keep up with Dan Bloy on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Dan Bloy”

Here Is The Key To Improving The Customer Service Experience

When clients look to us to help improve their customer service experience, one of the first things we ask about is their customer journey map. We want to know how in tune they are with their customers’ experience, from the time they begin thinking about doing business with the company through where …

Customer Experience

9 Ways to Make Your Customers Happy (Infographic)

Happy customers are a core component of a healthy, profitable company.<p>Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>Customer satisfaction is vital to keeping your company afloat. Without customers, how would you make any money? Bad customer service can cost a business a lot. Just …

Invoca Shares Their Favorite Things About The Holidays [Video] - Invoca Blog

The team here at Invoca loves just about every holiday — we take every chance we can to take time off from work, eat, dress up, and get together. But …

Decorations

DiscoveryAI: Automates Customer Service Using AI

A delayed response to your customer’s query, would not only lead to frustration but worse can also lead to losing the customer. Well, who wants …

The 2017 Major Trends Shaping Customer Experience According to Forrester

This curated column is authored by Strategy Director, Care Solutions at Sprinklr, Aref JDEY<p>Forrester released its prediction for 2017 covering major …

Customer Experience

9 ways to be more persuasive every day, backed by research

Think about all the extremely successful people you know. I guarantee they're incredibly good at selling themselves, selling their ideas — in short, they're incredibly good at persuading other people.<p>Maybe that's because selling is the one skill everyone needs to be successful?<p>But being persuasive …

Self-improvement

CMOs struggle to deliver on the promise of the omni-channel approach, survey suggests

Marketers are struggling to deliver on the big promise of true omni-channel alignment across both digital and physical worlds, according to a new …

The How-To: Using Chatbots As A Tool For Customer Service

Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>You're reading Entrepreneur Middle East, an international franchise of Entrepreneur Media.<p>Many brands have already been using Twitter and other social media sites as vehicles for dealing with customer service issues. It’s only natural- …

How To Transform The Customer Experience With Chatbots

2016 is shaping up to be the year of the Chatbot. From Jarvis, Mark Zuckerberg's Iron Man-inspired assistant, to Microsoft's rather unfortunate Tay …

Four Steps to Increasing Customer Retention and Loyalty With Social Media

Brands send 23 promotional messages on social media for every one response they give to their audience. Yet, consumers often want to have a dialog on …

The Customer Is Now In Charge!

Customers and stand-up comedians usually still think of the customer service process as difficult. The long waits on hold and the inability of …

How AI is revolutionizing customer experience and expectations (VB Live)

<b>By 2020, customer experience is going to be wiping the floor with price and product as the key brand differentiators. Customers are seeking personalized, human experiences — and ironically, artificial intelligence is the key to nailing that, and at scale. Catch up on this VB Live event for in-depth</b> …

Artificial Intelligence