Damola Akinyemi

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Hire only fully formed adults: How soft skills improve your bottom line

Under the direction of Reed Hastings and Patty McCord, Netflix prospered with groundbreaking HR policies, which Patty wrote about in How Netflix Reinvented HR (Harvard Business Review, December 2014). The first of five basic precepts that drove Netflix's HR policies is "Hire, reward, and tolerate …

Employee Engagement

How to develop the skills that are in demand at top companies like Google

As Boomers retire for next decade at a rate of 10,000 per day, they will be replaced by female leaders — many of them Millennials.<p>Both women and Millennials put a premium on communication, community, and meaningful connection. We are entering a whole different era of leadership with millennial …

Leadership

Proactive Customer Service: What It Is & How to Do It

When you think about the best customer service experiences you’ve encountered, they’re likely the situations where you didn’t have to think about …

10 Ways to Make a Great First Impression, According to a Harvard Psychologist

Amy Cuddy says people answer one question when they first meet you -- and that answer lays the foundation for a business relationship.<p>Say you meet a new potential customer, a potential employer, or anyone with whom you want to establish a business relationship.<p>Which matters more:<p>Showing that you're …

Self-improvement

Life Without HR? No Thank You!

Home / Employee Relations / Recruiting / Life Without HR? No Thank You!<p>Posted by Chris Fields<p>Can you imagine a life without Human Resources? I was …

5 Essential Live Chat Agent Skills that Create a Superior Customer Service Experience

With the highest satisfaction levels for any customer service channel, the evidence is clear: customers really like live chat.<p>The purpose of …

LiveChat

How to Use Your Customer Service Experience to Find a New Job

Many of us start out working in customer service as a stepping stone to our next job, but it can be difficult to figure out how to climb that …

Employment