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This is the one skill your child needs for the jobs of the future

Every child begins their journey through life with an incredible potential: a creative mindset that approaches the world with curiosity, with …

Incorporating Customer and User Experience Data into Holistic Journey Maps

<i>Customer journey mapping can and should serve both User Experience (UX) and Customer Experience (CX) practitioners and managers.</i><p>As Forrester Analyst …

Must-See Design Documentaries You Don't Want To Miss

Inspiration is all around you. Your design taste is developed by the things you consume. Your creative genius is influenced by the food you eat, sounds you hear, music you listen to, books and articles you read and movies you watch. If you feel like procrastinating make sure you spend your time …

Design

A serial startup employee explains 4 key steps to building a $1 million business in under 48 hours

We were both in hoodies and had a shared penchant for the F-bomb and burritos, all of which led to a caffeine-infused mind meld.<p>It would be the first of many.<p>The matchmaker then introducing us was the prophetic and profane Dave McClure, general partner of 500 Start-ups, which is now headquartered …

How to make big data work for you

Customer service can make or break any business; it will either help your business grow or bring it crashing down.<p>According to a study by the Wharton School: reducing customer attrition by five to 10 percent can increase annual profits by as much as 75 percent. Customer service not only includes a …

Customer Experience

Marketers Need To Drastically Rethink The Customer Decision Journey

In 2009, McKinsey & Co. proposed what was touted as a radical shift in marketing practice they called the consumer decision journey. The article called into question the long held concept of the purchase funnel in favor of a new model that incorporated customer experience and advocacy.<p>“If marketing …

Customer Experience

Report: mHealth Market Will Account for Nearly $18B in 2016 Alone

Research and Markets estimates that the mHealth market will account for nearly $18 Billion in 2016 alone. Despite barriers relating to regulation, …

Life sciences execs: Next digital health platforms will be healthcare, not tech company-led

This week <b>Accenture</b> published the results from its annual Accenture Technology Vision 2015 survey, which includes responses from more than 1,000 …

New research: Companies plan to massively increase spend on marketing analytics

A new research report on marketing analytics shows that brands plan to increase their spending on the category by a whopping 73 percent over the next three years. For big market cap B2C companies, it’s closer to a 100 percent increase.<p>The category not only shows massive growth, but also a lot of …

Big Data

Global mHealth Services Market to Reach $23B by 2020

The global mHealth services market is estimated to grow at a CAGR of 23.9% between 2014 and 2020, to reach an estimated value of US$23.39 billion by …

Understanding Obamacare at the Supreme Court

<b>Struggling to understand the intricacies of the Affordable Care Act lawsuit ruled on by the Supreme Court? We break it down to the basics.</b><p>The Affordable Care Act became law in 2010, and ever since has been the subject of legal and legislative battles.<p>Now, the Supreme Court has decided on King v …

Health Care

Your Data & Analytics Mission, Should You Choose To Accept It

Wow! After 14 years, Larry Page reckons Google needs a new mission statement.<p>I guess those ‘10 things we know to be true’ aren’t quite the certainties they were when Google was just another search engine ($372,000,000,000 ago). Hardly surprising, given that it’s now one of the world’s top three …

Big Data

Why Doctor Ratings Are Misleading

There is danger in making much of physician-rating sites.<p>Like many of the over 800,000 physicians in the United States, I regularly receive emails concerning my online reputation. In just the past week, I have received three that open with:<p>“Dear Dr. Gunder. Do you know your doc …

Online reviews of medical providers: Take them with a grain of salt

<i>The post here is a slightly edited version of</i> <i><br>Online Doctor Ratings Are Garbage</i> <i><br>, which appeared on the usnews.com blog</i> <i><br>Policy Dose</i><p>Online customer …

Online patient reviews: A response to the debate

In my recent article, I questioned the validity of online patient reviews as measures of the clinical expertise of medical providers. The piece …

Online Doctor Ratings Are Garbage | Policy Dose | US News

Not for doctors.AP Photo/Richard Vogel, File<p>Online customer reviews and ratings are now the gold standard for judging the quality of many industries: …

Six Things Patients Do That Frustrate Their Doctors

With all the Internet doctor rating sites, health insurance ratings and online board certification databases to check, many people today have a low …

Why do people who won’t eat without checking Yelp ignore their doctor’s ratings?

Advertisement<p>5 Comments<p>Credit: Modella<p>From consumer health sites like ZocDoc and Vitals, to ratings agencies like Consumer Reports,<p>consumers have …

How to research your doctor's ratings and record

Americans love their doctors. But Michele Monserratt-Ramos says love isn't always enough. When it comes to choosing a medical professional, she says, information is power.<p>As a patient advocate and Torrance-based activist for open records, she stresses the need for consumers to look beyond a …

Online Doctor Ratings About As Useful As Those For Restaurants

If you're looking to go out for dinner, see a movie or plunk down big bucks on a new TV, chances are you'll look online for help with the decision.<p>Lots of people are now checking out potential doctors that way, too. Online ratings are becoming part of how many Americans shop for a physician, …

People Are Surprisingly Good At Rating Doctors Online: More Stars, Fewer Deaths

Five stars on Yelp? Five stars in the operating room.<p>Yelp reviews aren’t trustworthy. They could be written by the owner’s brother. They could be written by an obnoxious customer who totally deserved the rude treatment he is ranting about. Most of the time, who cares? The worst consequence from an …

Medicine

Online doctor ratings may not match other quality measures | Reuters

(Reuters Health) - The physician ratings on popular patient-review websites did not match formal patient surveys about the same doctors and other measures of quality care in a new study.<p>“This is really the first study of its kind with legitimate measures of quality of care,” said Bradley M. Gray, a …

BetterDoctor raises $10M more for health-provider referral platform

Physician referral has become a big business as people begin to think less like passive patients and more like health care consumers.<p>Case in point is San Francisco-based BetterDoctor, which operates an online referral service for dentists and doctors (including specialists). Dentists and doctors …

The reality of online doctor ratings

In our ever-evolving healthcare system, patients today are faced with more decisions than ever in trying to find the right doctor. While it is common practice for either a primary care doctor to refer patients to a specialist, or family members and friends to weigh in, many people are turning to …

Docs get Yelped! 1 in 4 patients now read online physician reviews

Doctors have always had a love/hate relationship with the Internet, and some bristle at the fact that many patients now shop for caregivers in the same way they shop for restaurants and plumbers: using online review sites.<p>A recent study by researchers at the University of Michigan says 25 percent …

Trust, Reputation, Authority: Critical To Make The Web Work For Business

<i>“A powerful global conversation has begun. Through the Internet, people are discovering and inventing new ways to share relevant knowledge with blinding speed. As a direct result, markets are getting smarter—and getting smarter faster than most companies.”</i><p>13 years ago, when the authors of <i>The</i> …

10 Questions to Ask When Managing Your Company's Online Reputation

Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>Have you Googled your company lately? If not, you probably should. What people are saying online about your brand -- the good, the bad and the oftentimes inaccurate -- makes all the difference when it comes to winning or losing customers, …

How Reputation Became the New Digital Currency

In the new book Reputation Economics, Joshua Klein explains why the rules of the new economy mean who you know is worth more than how much money you have.<p><b>A funny thing happened on the way to the 21st century</b>: Ancient models of exchange such as trade, barter, and gift economies suddenly started …

Blockchain

10 Questions To Ask Before You Hire A Customer Review Management Service

I have been doing a bit of work in the reputation management space as of late, and the subject of customer review management comes up a lot. There …

Reputation Management