Craig Thwaits

6 Flips | 2 Magazines | @CraigThwaits | Keep up with Craig Thwaits on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Craig Thwaits”

Marry Intentions to Employee Engagement

Engage your store staff. Correlational research conducted by the Kenexa High Performance Institute (KHPI) in Minneapolis and London concludes that …

Retailers lack confidence in customer engagement tools

Among the multiple different customer engagement tactics out there, retailers feel that few are proving successful in keeping customers involved with, and loyal to, a brand, according to a survey from Boston Retail Partners. Less than one-quarter of North American retailers find any of their …

Everyone Says They Listen to Their Customers—Here’s How to Really Do It

Almost everyone in the luxury service industry talks about “listening to the voice of the customer.” But listening is not the same as understanding. How you listen, and to whom you listen, is critical. Even a smart, high-end business can be led astray by misunderstanding the strengths and …

Customer Experience

What is CRM - What Does CRM Stand For?

With Dynamics 365, your enterprise can market smarter, sell effectively, and interact and respond everywhere. It provides business intelligence and …

Microsoft Corporation

10 Essential Customer Engagement Tactics for Social Media Marketers

A social media passive presence is a pervasive problem for brands.<p>Say that 10 times fast.<p>When I say "Passive presence" I am referring to the <i>attitude</i> …