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Uber: The World’s Biggest Contact Center

by Yigit Zorlu on July 1, 2015<p>It is aggressive, it is controversial but it is successful about what it offers. What can we learn from Uber about …

Contact Center High Availability

Can Mobile Agent Apps enhance High Availability in Contact Centers?<p>by Yigit Zorlu on July 8, 2015<p>As the contact center functionality moves to the …

Mobile Contact Center

×<p>No app needed for your customers<p>Apps are very popular nowadays, but they are consumed very quickly. Average lifetime of an IOS app on an IPhone is …

Customer Connect App

Why customers should call your contact center using an app<p>by Comstice on June 17, 2015<p>Don’t we have enough apps in our phones already? Why would …

Apple Watch as a Collaboration Tool

<b>Apple Watch: More of a business collaboration tool<br>than a fashion statement</b><p>by Comstice on May 4, 2015<p>Yes, I ordered one and yes it was delivered six …

Location-Based Call Routing

Based on the skillset and the distance to the caller, Comstice LCR Engine picks the most suitable agent and connects to the caller over the …

Comstice Customer Connect App based on Cisco Jabber Guest

Comstice Customer Connect app enables audio and video calling to the agent team that user would like to access.<p>While waiting in the queue, user is …

Cisco UCCX Wallboard by Comstice

Comstice Attendant Console for Cisco Finesse

Comstice Attendant Console IPad app works as a Cisco Finesse Client with a built-in SIP Phone for the VoIP calls. It works in an wi-fi network that …

Cisco Finesse Agent for Mobile By Comstice

Comstice Agent app comes with real-time charts for agents to see the current stats. It also has access to Comstice Wallboard alerts so that …