Chris Chesebrough

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News | Argus Media

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What hoteliers can do to maximize their revenue

HOUSTON—At this point in the cycle, every hotelier is doing whatever possible to push rate and occupancy to their most profitable levels.<p>During the …

Italian Co. Building $9M Natgas Valve Manufacturing Plant in WV

Italian company Pietro Fiorentini has been, since 2013, warehousing and selling pressure regulators and valves for the natural gas industry out of …

Explore Shale. Marcellus Shale Development, Geology and Water

Why is water used in fracking?<p>In order to extract natural gas from low permeability shale, fracturing fluids are pumped into a wellbore, a process …

Hotel lessons from Muhammad Ali

In early June, we all watched the news as a titan of professional sports passed away. Muhammad Ali was one of the most colorful athletes that ever …

How to Create the Perfect Facebook Page for your Hotel

So you want to learn how to create the perfect Facebook page for your hotel? Considering Facebook is home to more than 1.4 billion monthly active …

Guest Experience Management: Today’s Strategic Imperative

Customer Experience Management (CEM) has become the focal point of practically every customer-facing business today. Top-performing companies view …

Select-Service Hotels: Efficient and Profitable – By Robert Mandelbaum

Select-Service Hotels: Efficient and Profitable<p>The definition of “select-service” within the lodging industry may vary from person to person, but …

The 'NEW' Hotel General Manager.

The position of general manager has never been a static one: When you're checking the financials one minute and tasting new dishes in your restaurant …

Which US hotel markets are on the bubble?

ATLANTA—At a recent gathering, I was involved in a group conversation with hotel property investors who agreed that they have been “choking on the …

Canadian firm coming to Weirton | News, Sports, Jobs - The Herald Star

Bidell Gas Compression, a subsidiary of Calgary-based Total Energy Services Inc., announced Friday morning it will be repurposing a former machine …

Natural gas plant may rise where coal once fell in Masontown

Hatfield's Ferry, a large Greene County coal plant shuttered in 2013, has drawn the attention of a New Jersey power developer that plans to build a …

Southwestern Energy takes control of Panhandle Utica shale | News, Sports, Jobs - The Herald Star

Company officials believe Southwestern — which in 2014 paid Chesapeake Energy $5 billion to acquire its West Virginia assets — remains in a strong …

The 411 on the 9 Proposed Pipeline Projects in WV

West Virginia has become a hotbed of pipeline projects. You don’t realize it until you stand back and consider all of the proposed projects for major …

Hotel Review Sites Matter: 5 Tips for Improving Your TripAdvisor Score

Good ratings on hotel review sites like TripAdvisor put your hotel in the forefront when travelers are planning their trip. How can you get …

Achieving Efficient Hotel Operation for your Property

In this tight and competitive hospitality industry, it is crucial to have efficient hotel operation. As hotel expenses are keep increasing, hotelier …

How Do Smart Hotel Management Firms Actually Handle Guest Reviews?

How Do Smart Hotel Management Firms Actually Handle Guest Reviews?<p><i>This article originally appeared on Tambourine.</i><p><b>Key Takeaways:</b><p><b>1. Positive Reviews =</b> …

An upturn in the making Multiple signs point to modest turnaround in region’s natural gas industry

<i>Peaks & Valleys is an occasional series from the Observer-Reporter business department about the natural gas industry’s ebbs and flows, and how they</i> …

7 Major Marcellus/Utica Pipelines Coming This Year & Next

Yesterday MDN brought you a story about the difference, in the price drillers get for their gas, that a single pipeline can make (see The Difference …

Oil & Gas Industry

Build a strong, satisfied team to be successful in 2017 | By Robert A. Rauch

Whether you're an owner, industry executive, general manager or aspiring industry leader, 2017 is going to be a very solid year. One of the keys to …

7 Reasons Why You Should Invest in Corporate Hospitality for Clients

As a marketing tool, corporate hospitality could be just what you need in order to put your company on the map. Considering the competitive …

Meeting highlights pipeline concerns | News, Sports, Jobs

The meeting was hosted by community groups and conservation organizations, and it took place at the Performing Arts Center at West Virginia Wesleyan …

Southwestern Energy Reaches Utica Shale in West Virginia | News, Sports, Jobs

Company officials believe Southwestern — which in 2014 paid Chesapeake Energy $5 billion to acquire its West Virginia assets — remains in a strong …

Customer service success starts with employee training

REPORT FROM THE U.S.—Customer service standards can make or break any hotel, especially when it comes to online review sites such as TripAdvisor. Due …

The Psychology of Service

Recently I gave a Workshop in Southern Ireland. One of the participants was a military man. He is a gentleman, and a gentleman of few words but his …

What Type Of Customer Experience Do You Deliver?

Customer Experience (CX) is one of the most highly discussed topics in organizations today. By definition, CX encompasses all interactions across the …

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