CheongPeiBin

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How to Design A Great Messenger Chatbot

Here’s what well-designed chatbots do:<p><b>1. They don’t make you guess 🤔</b><p>Everyone’s talking about AI. But chatbots that rely too much on Natural Language …

In what contexts should messaging be the UI?

The current messaging hype is overstated. There are certainly some interesting and unique opportunities for messaging as an interface, but I contend the number of practical use cases is a fraction of what the current hype cycle suggests. Facebook and Microsoft in particular have been pushing …

3 things every CMO needs to know about chatbots

In case you haven’t noticed, chatbots are having a moment right now. It’s easy to see why.<p>In their simplest form, chatbots help brands deliver intimate, one-to-one engagement, at scale. Bots are all about creating interactions that feel personal instead of transactional. It’s an approach that isn’t …

Chatbots

Why does your Chatbot Suck?

May 27, 2016With all the hype around building bots these days, you may have built one but realized it’s not as good as you’d hoped.The big question …

Chatbots

Bots won't replace apps. Better apps will replace apps.

<b>TRANSLATIONS:</b> 中文 (品玩)Lately, everyone’s talking about “conversational UI.” It’s the next big thing. But the more articles I read on the topic, the …

Apps

To bot or not to bot

Everyone is talking bots these days, and they stress good points  —  new interaction options, lots of opportunities for distribution and discovery, and exciting new possibilities to deliver services to users.<p>While I am happy with people’s excitement with this trend, I also want to stress that bots …

Automation

It’s not the end of apps

No one was saying that apps are dying.<p>A few weeks ago we published an article entitled “The End of Apps As We Know Them“. The article hit a nerve, …

Creating systems not destinations

It’s easy to forget but the internet is a comparatively young medium and we are only scratching at the surface of its potential.<p>For all practical …

Why Single Purpose Apps Are the Future of Mobile Engagement

Online and offline, consumers are turning away from bloated, multi-purpose apps (and retailers), and embracing single purpose apps and speciality …

Apps

The future of apps should be better apps

A few weeks ago <i>The Wall Street Journal</i> ran an excellent article entitled What Comes After Apps.<p>While the premise that apps today have some major problems is sound, the conclusion, that apps are going to be replaced by something entirely new, was not.<p>The future of apps is supposedly progressive web …

The end of apps as we know them

The experience of our primary mobile screen being a bank of app icons that lead to independent destinations is dying. And that changes what we need …

Apps

Why mobile designers must focus on creating 'micro-moments'

Start with the questions, trending searches and terms customers really use in each moment. This helps you decide what to invest in and also how to market against what users are trying to do.<p>Starting with intent also helps you understand how to address the questions people ask most. Ask yourself, …

UI Design

Microinteractions: the secret of great app design

The best products do two things well: features and details. Features are what draw people to your product. <i>Details</i> are what keeps them there. And …

The search for the killer bot

Bots are here, they’re learning — and in 2016, they might eat the web<p><b>The first bot I</b> ever befriended went by the name of GooglyMinotaur. The Minotaur appeared in 2001 to promote <i>Amnesiac,</i> the latest album from Radiohead, which was and still is my favorite band. I happily chatted with the Minotaur …

Artificial Intelligence