Carl Isaacson

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Delta State

10 Actionable Ways to Reduce SaaS Churn Rate

As a SaaS company aiming for growth, you are probably focused on getting more customers, but are you aware that if you can’t keep your current …

Product Management

Microsoft wants you to scan in 3D using only your phone

If you want to do some 3D scanning, you usually have to get either a dedicated scanner or a less-than-elegant add-on. Microsoft Research and the University of Oxford think there's a better way, though. Their MobileFusion project captures 3D models using only an app on your smartphone. The software …

A beginner’s guide to understanding UX design

If you are thinking of working on your conversion optimization and landing page optimization, understanding UX design is essential. As you know, we write a lot about the user, the single visitor that arrives on your site or landing page and needs to be triggered and helped around. UX design helps …

UX Design

Lessons from 147 SaaS Board Rooms

<i>Quick note: This post is a bit different than what we typically write on our blogs. We’re trying to be more “actionably transparent” by providing</i> …


Why It's Year 3 When You Lose Your Customers

Recently I was catching up with a good friend who used to be CEO of an enterprise-y SaaS social networking company — and the usage and engagement …


If You're Going to Do a SaaS Start-Up ... You Have to Give it 24 Months

It seems like everyone wants to be a SaaS founder these days. I meet with great VPs of Sales and Product in particular who are Ready. It’s time. To …

Product Management
Customer Experience

Keeping customer communication personal with Intercom

If you are a running a SaaS business it can be tempting to try and automate as many aspects of it as possible. But if you want to build a business …

UNC Chapel Hill

In Russia, Yandex Files Antitrust Complaint Against Google Over Search On Android Devices

More antitrust woe for Google on the international front. Search giant Yandex, often described as the “Google of Russia”, has filed a request with Russia’s antimonopoly regulator to investigate Google over possible violations of Russia’s antitrust laws.<p>Specifically, it wants the regulator to look …