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Daily coverage and best practices for enterprise digital experience, Web CMS, CX and VoC, digital workplace and information management.

CMSWire
flipped into CMSWIRE
5 days ago
Agentic AI in CX Gets $1B Backing With Parloa’s Latest Raise
cmswire.com - Dom Nicastro
The Gist Parloa achieves unicorn status with $120M Series C funding. The Berlin-based AI customer experience platform reaches a $1 billion valuation, …
CMSWire
flipped into CMSWIRE
5 days ago
Martech Madness, 15,000 Logos Later
cmswire.com - Dom Nicastro
The Gist Consolidation is real. In 2024, over 1,200 martech tools disappeared — mostly pre-AI solutions unable to keep pace with market …
CMSWire
flipped into CMSWIRE
5 days ago
AI Needs a Customer Strategy, Not Just a Use Case
cmswire.com - Tom Lewis
CX success won’t come from automation alone. It starts with thoughtful, trust-driven design. Continue reading...
CMSWire
flipped into CMSWIRE
5 days ago
Why AI Can’t Fix a Vague Survey Strategy
cmswire.com - Adam Berinsky
Strong survey design still starts with you—AI just makes it faster if you use it right. Continue reading...
CMSWire
flipped into CMSWIRE
5 days ago
Webflow Cloud Debuts, Making Full-Stack Development Native to the Platform
cmswire.com - Dom Nicastro
The Gist Webflow launches Webflow Cloud for full-stack app hosting. The new platform enables developers to deploy full-stack applications directly …
CMSWire
flipped into CMSWIRE
6 days ago
Your CX Dream Team: Ensuring Employees Deliver Wow Moments
cmswire.com - Jim Boitnott
The Gist Empowerment drives CX. The top customer experiences aren’t delivered by accident. They’re built by empowered teams who care. Alignment builds …