Bob Adams

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Stop Being a Customer Experience Copycat

Starbucks. Riz-Carlton. Intuit. MasterCard. Lego. There’s no shortage of case studies showing us how big businesses still manage to create feelings …

The Basics: Walt Disney World First Timer's Guide - The Minimum You Need to Know

<i>Over the coming weeks we at the TouringPlans Blog will be going Back to Basics. We often write our posts from the perspective of people who have</i> …

Disney Parks Attraction Poster Deluxe Calendar Returns for 2016

I’m excited to announce that the popular Disney Parks Attraction poster deluxe calendar is returning to select merchandise locations.<p>The oversized …

Walt Disney Company

8 Content Types Your Blog Can’t Afford To Live Without

We’ve all heard the phrase, “Content is king.” If that’s the case, then why isn’t your site getting more traffic? Well, for starters, perhaps you …

These Customer Service Quotes Will Inspire You to Change Your Service Philosophy

In marketing, you see a lot of listicles that don’t live up to the adjectives in their titles. But when we saw Salesforce Canada’s post, 30 Inspiring …

Customer Service

7 Steps to Deliver Better Customer Experiences

A surprising thing happened during a recent brainstorming session I led for a retail client. We were supposed to be coming up with ideas for improving the company’s customer experiences, but the head of operations could not think of a single new customer service idea to explore. And the development …