In order to become and remain competitive, companies need to tap into the latest technologies and customer experience trends. Here are 6 customer experience trends every company must get ready for. # -
There is nothing more important to your business than creating and keeping customers. And if you want to do that well, your company must defend against the threats and capture the opportunities that have
Mergers and acquisitions abound in almost every industry. Between 2000 and 2018, nearly 800,000 transactions were announced worldwide, with nearly 52,000 in 2018 alone, according to the Thomson Financial
Utility companies aren’t usually known for providing amazing customer experiences. In fact, until recently most utility companies didn’t prioritize customer satisfaction or experience because customers
One of the world’s most successful culture transformations is unfolding before our eyes. Given the ubiquity of Microsoft’s technologies, the impact reaches well beyond the company’s 140,000 employees.
Gartner researchers predict that by 2022, over 50 percent of major new business systems will incorporate continuous intelligence that uses real-time, contextual data to improve decisions. In this VIDEO
By Leonie Brown, Experience Management (XM) Scientist, Qualtrics Have you ever filled out a questionnaire too quickly? Perhaps it was a situation where you knew the correct answers by rote and started
cio.com - Chris Stone has more than 30 years of experience in software development and pioneering open source solutions for the enterprise. As the Chief Products Officer at Acquia, Chris is responsible for engineering, DevOps, and product management of the Acquia Platform, helping lead the expansion of the company’s suite of SaaS solutions for building and managing integrated digital experiences.