Bassier, Bergmann & Kindler

75 Added | 6 Magazines | 4 Followers | @BBundK | „Shaping Customer Experience.“ lautet unsere Mission. Mit rund 200 Mitarbeitern sind wir eine der größten digital geprägten Agenturen Deutschlands. BB&K konzentriert sich dabei auf das Modellieren von Customer Experience – sowohl in der digitalen (Digital Interaction) als auch zwischenmenschlichen (Human Interaction) Interaktion.

Development Is Design

I recently received this email from a startup:<p>We’re a startup in San Francisco looking to launch a 5-page website this October. We would deliver all …

Creating the WOW Customer Experience

In today’s easy to replicate world where there really isn’t any such thing as a unique selling point, well at least none that last longer than the …

Rethinking the Customer Journey: To Change Direction You Might Need a Map

The funny thing about customers is they don't often follow a map.<p>In the good old days, if you wanted to plot a course, you needed a map; a physical …

The Mobile Playbook

<b>Five questions</b><p>for your business<p>Here are five questions every business should address with their mobile strategy. Each section features detailed best …

Five Responsive Web Design Pitfalls To Avoid

Note: this piece was originally published on Net Magazine, who recently nuked about 10,000 articles when they moved over to Creative Bloq. In an …

Atomic Design

Hey there! I wrote a book called <i>Atomic Design</i> that dives into this topic in more detail, which you can buy in paperback and/or ebook formats.<p>We’re …

Baines & Ernst Launches New Site Using Responsive Web Design, Mobile Conversions Leap 51%

Our main focus was to deliver a consistent user experience across all the devices so our potential customers can find the right information on any …

Smashing Conf: Real Life Responsive Design

In his talk at Smashing Conf in Freiburg Germany 2013 Andy Hume talked about what he learned working on a large scale responsive design at The …

Android Fragmentation Report July 2013

• <b>11,868</b>Distinct Android devices seen this year• <b><br>3,997</b>Distinct Android devices seen last year• <b><br>682,000</b>Devices surveyed for this report.• <b><br>47.5%</b>Samsung's share …

Responsive web design: 6 experts, 4 questions

Brad Frost<p><b>Helen Bailey: What questions do you ask a client to make sure he/she really needs a responsive website and not a mobile site or</b> …

Ethan Marcotte - The Map Is Not The Territory

Beyond Tellerrand 2013: Josh sings that Photoshop is a damn liar...

Should I Use A Carousel?

so...<p>should i use a carousel?<p>NO!!!<p>seriously, you really shouldn't<p>why not?<p>well, let me tell you...<p>1% clicked a feature. Of those, 89% were the first …

InterAct

You Need to be Thinking Mobile 1st, 2nd, and 69th

For the last six months, I’ve been baffled.<p>Looking at startups, the client work that we do here at VaynerMedia, work that other agencies and our …

Improve prioritized feature lists by adding more dimensions

Ken Norton wrote a really nice post about the problem with prioritized feature lists in product development, using his team’s early work on Google …

The Rise of the Mobile-Only User

“They can just use their desktop computer to do that.”<p>One of the most persistent misconceptions about mobile devices is that it’s okay if they offer only a paltry subset of the content available on the desktop. Decision-makers argue that users only need quick, task-focused tools on their mobile …

New on Think Insights: Building websites in a multi-device world

People are constantly connected and moving from one device to another to communicate, shop and stay entertained. They expect a great browsing …

Synchronized responsive testing, development, inspection

Make your workflow for delivering an awesome front-end<br>fast, fun and reliable<p>Free 7-day trial <br>We only count the actual days of usage<p>49 US$ <br>Volume …

Web Development

If it doesn’t work on mobile, it doesn’t work

<i>I gave this talk at Hacks/Hackers Buenos Aires in August. It’s been edited slightly for readability but I’ve left my notes for breathing and</i> …

Progressive Reduction

The home of alternative digital design

William Richardson<p>Drag and drop your way though the portfolio of William Richardson on this exportable artboard tool.<p>Add<p>Ezekiel Aquino<p>Great little …

Digital Design

UI Animations

iOS 7 Design Case Study

Adapting designs from iOS 6 to iOS 7<p>When iOS 7 was announced, we were in the middle of creating a new app (in conjunction with our talented partners …

Make your website filterable by category

Content-based websites often link to articles from the homepage, but previewing all articles on a single page has a dramatic impact on performance. …

22 rules of User Experience

Pixar’s 22 rules of storytelling adapted for UX — because both are about creating great experiences<p><i>Updated 22/2/2015 — expanded on themes and added</i> …

Digital Wallet, Customer Experience und Risiko

Banking Wochenrückblick<p><b>Aus der Vielzahl der Artikel, die in den letzten sieben Tagen erschienen sind, habe ich die interessantesten zu drei</b> …

Businesses Adopt The Apple Store's Legendary 5 Steps Of Service To Create Insanely Loyal Customers

Like hundreds of Apple Retail Stores around the world, the Knox Street store in Dallas, Texas, began selling the new iPhone 5s and 5c. And, like other stores, it saw zealous consumers camped out overnight or lining up in the dark of morning to be one of the first to buy the new device. The customer …