Ashton Stansbury

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Customer Service Expert Advice: 5 All-Time Top Tips

Here are five of my top pieces of customer service expert advice. Paste these to your mirror, work on them daily, and your competitors will never know what hit them.<p><b>1.</b> <b>Obsess over the beginning and ending of the customer interaction</b><b>.</b> Because of how human memory works, you have to get these moments …

11 Things You Should Never Say At Work

Saying these phrases will undermine your authority and professionalism.<p>What you say matters. Whether you're voicing an idea during a meeting or making an offhand comment at lunch, everything you say adds to your overall character.<p>In the new book "Executive Presence: The Missing Link Between Merit …

10 Public Speaking Habits To Avoid At All Costs

"For instance, in golf, no player <i>intentionally</i> raises up on the backswing, as you're sure to top the ball and make a poor shot in doing so. However, it's among the most common errors on the course," she says.<p>Similarly, as a speaker, you would never <i>consciously</i> clench your hands, pace the floor, and …

16 New Rules of Business

Entrepreneurs are nothing if not a trailblazing bunch, and they know firsthand that many rules were made to be broken. From hiring to time …

5 Ways to Prepare for an Off-the-Wall Interview

Within fast growing companies like tech startups, the need for additional manpower can arise at a moment’s notice. This makes the traditional …