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The Customer Support Hierarchy of Needs

Almost five years ago, I was sitting in the conference room of one of the world’s largest insurance companies, trying to push the idea of social customer relationship management to their corporate marketing team. I showed them the power of Twitter and Facebook, and painted pictures of how they …

Reduce Stress with Mindfulness

<b>Maria Gonzalez</b>, author of <i>Mindful Leadership</i>, explains how to minimize stress – not just manage it. Contains a brief guided breathing exercise.<p>SARAH GREEN: Welcome to the HBR IdeaCast from Harvard Business Review. I’m Sarah Green. I’m talking, today, with Maria Gonzalez, the author of the book and …

Mentally Strong People: The 13 Things They Avoid

<i>Editors’ Note: Following the huge popularity of this post, article source Amy Morin has authored a guest post on exercises to increase mental strength here and Cheryl Conner has interviewed Amy in a Forbes video chat about this article here.</i><p>For all the time executives spend concerned about physical …

10 Techniques for More Precise Writing

<b>Randel Alleeon July 26, 2014 4:34 pm</b><p>This website is spot on. An excellent command of the language is crucial to concise writing. Synonyms exist, true …

Four Tips for Better Strategic Planning

<i>This post was coauthored by Logan Chandler.</i><p>No great strategy was born without careful thought. That’s why the process of planning a strategy itself is an important vehicle for setting priorities, making investment decisions, and laying out growth plans. But for many companies, the activity has …

Six Ways to Grow Your Job

In today’s resource-constrained environment, many of us are delivering 120% on the current demands of our job—but devoting little time to developing ourselves further or positioning ourselves for a future move. As one of my executive MBA students recently told me, “I know that I have to carve out …

12 Things Happy People Do Differently -- And Why I Started Doing Them

A lot of people have midlife crises. Me, I had a quarter-life crisis a few years ago, when I turned 24. There was no impulse purchase involving a red Mustang or electric guitar, but as my iPhone alarm woke me up bright and early for work one morning in my two-bedroom NYC apartment, I pondered, "Do …

Happiness

Nate Silver on Finding a Mentor, Teaching Yourself Statistics, and Not Settling in Your Career

Perhaps no one has done more for the cause of data-driven decision-making in the minds of the public than Nate Silver. His book, The Signal and the Noise, explains the power of statistical modeling to improve our predictions about everything from the weather to sports to the stock market. Data …

10 surprising things about how our brains work: http://f-st.co/AGdYi6J Stress can change the size of our brains. We tend to like people who make mistakes more. You can make your brain think time is going slowly by doing new things.

100 Diagrams That Changed the World by Scott Christianson. From The Earliest Cave Paintings to the Innovation of the iPod

Infographics are cool (and trending) but you know what is cool? 100 most important diagrams that changed the human history, Scott Christianson decide to compile the most awesome diagrams in this book: you think that prismatic circle that you see on photoshop is a creation from Adobe, well Moses Harris did it in 1766, do you remember Dante’s Inferno, well there’s a diagram for that, phases of the moon? Yeah Galileo did it, and of course Da Vinci Vitruvian Man is there too.

The Habits Of Supremely Happy People

Martin Seligman, the father of positive psychology, theorizes that while 60 percent of happiness is determined by our genetics and environment, the remaining 40 percent is up to us.<p>In his 2004 Ted Talk, Seligman describes three different kinds of happy lives: The pleasant life, in which you fill …

Understanding Our Moral Tribes

A decade ago, I traveled to Princeton to spend some time with a young philosopher who had decided to start scanning people’s brains. I was working on a book about the history of neurology, called <i>Soul Made Flesh</i>, and I was fascinated by how the study of the brain had emerged from a scientific …

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