Antti Kettunen

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Why You Forget: 5 Strange Facts About Memory
Live Science - Bahar Gholipour
Memory can be a playful thing. It collects minute details from childhood events, yet leaves us wondering where we left our keys. There are several …
Customer Experience
B2B Customer Experience Management Best Practice Study PREVIEW SAMPLE
SlideShare - ClearAction
The Annual ClearAction Business-to-Business Customer Experience Management Benchmarking Study monitors the implementation of best practices in customer-focused management for sustainable high profitability.
Customer Experience
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Finding the ROI in Marketing + Tips for Personalization Done Right @bmosherzinck - http://t.co/QL5B9rghdN #cx #cxm #cem
Inside CXM on Twitter
The State of Inbound Marketing & Social Media Marketing by @bmosherzinck - http://t.co/UQ6uUmtwIH #cxm #cx #cem #inboundmarketing
Inside CXM on Twitter
How to Create the Worst User Experience Possible by @UXMotel - http://t.co/q28q0V9MRb #cx #cxm #ux
Inside CXM on Twitter
You Can’t Provide a Contextual Customer Experience Unless You Have This by @paige_oneill - http://t.co/1k37F9vO5N #cx #cxm
Inside CXM on Twitter
Without Context, Influence Falls Flat by @TedRubin - http://t.co/4l2mLOST18 #cxm #cx #cem #customerexperience #RonR
Inside CXM on Twitter
Defining a Frictionless Customer Experience + the Digital Transformation Divide by @bmosherzinck - http://t.co/DNrs3CNGDF
Inside CXM on Twitter
Emotions: The Powerhouse of Customer Experience by @ColinShaw_CX - http://t.co/jyzCIpo2Zx #cx #cxm #cem
Inside CXM on Twitter
How MindTouch Is Leading A Revolution In Customer Experience Management
Forbes - Ben Kerschberg
Customer loyalty depends directly on both product satisfaction and customer experience. The link between the two is such that customers are actually willing to pay for better experiences, according to