Anna Lao

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Case Study: Do Business and Politics Mix?

As soon as Harold Leeson, the CEO of Natural Foods, pulled into the parking lot of his company’s headquarters, his phone rang. It was Kenneth King, one of his board members. Harold braced himself before answering.<p>“This is a total mess,” Ken said immediately.<p>“I know,” Harold replied, exhaustion …

Fair Work orders Qantas to reinstate flight attendants who were sacked for allegedly misusing Cabcharge cards

The Fair Work Commission has ordered Qantas to immediately reinstate two flight attendants sacked for alleged inappropriate use of company-issued …

The No. 1 driver of property price growth

<b>If you cornered me and asked me, “Out of all the factors that influence property prices, what is the number one driver of capital growth?” I’d have</b> …

Using the Balanced Scorecard as a Strategic Management System

<b>Editor’s Note:</b> In 1992, Robert S. Kaplan and David P. Norton’s concept of the balanced scorecard revolutionized conventional thinking about performance metrics. By going beyond traditional measures of financial performance, the concept has given a generation of managers a better understanding of …

Windows: The ugly duckling of mobile OS

Encourage Your Employees to Talk About Other Job Offers

Why can’t employees speak honestly about their career goals with their managers? It’s because of the reasonable belief that doing so is risky and career-limiting if the employee’s aspirations do not perfectly match up with the manager’s existing views and time horizons. It seems safer to wait until …

Why you should ignore what customers say they want

<b>If my previous life as a product manager taught me anything, it was to largely ignore what people told me they wanted.</b><p>It sounds arrogant I know, but …

Win Over an Opponent by Asking for Advice

What do an inflated surgical bill, a fuming real-estate developer, and a dreaded performance appraisal have in common? All can be mitigated with one simple gesture: a request for advice.<p>We seek advice on a daily basis, on everything from who grills the best burger in town to how to handle a sticky …

Fish and chip shops struggling to net good trading conditions

The humble fish and chip shop could be in trouble as consumers flock to alternative take-away options.<p>According to a report released by IBISWorld, …

How Great Companies Think Differently

It’s time that beliefs and theories about business catch up with the way great companies operate and how they see their role in the world today. Traditionally, economists and financiers have argued that the sole purpose of business is to make money—the more the better. That conveniently narrow …

3 market trends that will change your money habits

It’s difficult to accurately predict the future, but not impossible to see where it’s headed.<p>Seventy-five years ago at the New York World’s Fair, for …