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These Are the 8 Types of Friends You Need in Your Life

Do your friends sometimes disappoint you? Ever feel like there is something missing in your relationships? You’re not alone.<p>Tom Rath and the Gallup …


9 Traits of a Highly Sensitive Person

Co-author of Emotional Intelligence 2.0 and President at TalentSmart<p>Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>Sensitive people get a bad rap. Research suggests that genes are responsible for the 15-20% of people who qualify as “highly sensitive.” Psychologist Elain Aron has …

Emotional Intelligence

5 Steps to Investing Your Energy More Wisely

It was another conversation about Donald Trump. Or Ted Cruz. Maybe it was about Hillary Clinton. Honestly, I can’t remember. What I do remember is that it was heated, frustrating, and tiring.<p>A few hours later I was still thinking about it and still annoyed. On the one hand, I didn’t like the other …

Hillary Clinton

Why Bad Guys Win at Work

“Not all psychopaths are in prison – some are in the board room,” Robert Hare famously said during his aptly titled lecture, <i>The Predators Among Us.</i><p>Psychopathy is one of three “dark triad” traits, the other two being narcissism and Machiavellianism. It should be noted that, unlike clinical …


The Emotions That Make Us More Creative

Artists and scientists throughout history have remarked on the bliss that accompanies a sudden creative insight. Einstein described his realization of the general theory of relativity as the happiest moment of his life. More poetically, Virginia Woolf once observed, “Odd how the creative power …


How to Never Get Angry: 3 New Secrets From Neuroscience

They’re one inch from your face, boiling with rage, screaming and yelling at you.<p>And all you want to do is scream and yell back. But you know that’s …


Why Customer Gratitude Trumps Loyalty

Brands want loyal customers. They buy more, pay more, and refer more. But research shows that loyalty is in decline. Consumers are considering more brands and switching providers more frequently than ever before.<p>So what can marketers do with their loyalty programs to earn greater trust, commitment …

Customer Experience

Quash Your Bad Habits by Knowing What Triggers Them

A client of ours, Jeff*, was the CEO of a high tech, fast growth company and he had a reputation for losing his temper. He once threw a telephone across the room. And a chair. But, mostly, he raised his voice and criticized. Not always — but often.<p>We were at a two-day offsite meeting with his …


3 Ways Managers Start Off On the Wrong Foot

When you take your first leadership role, or find yourself at the helm of a new team, first impressions are essential to get right. (Sorry to have to add even more pressure to what is already a challenging situation, but the reality is that thanks to the way human brains are wired, impressions are …

Self Control

Consuming Negative News Can Make You Less Effective at Work

We’ve known for some time now that hearing negative news broadcasts can have an immediate effect on your stress level, but new research we just conducted in partnership with Arianna Huffington shows how significant these negative effects can be on our workdays. Just a few minutes spent consuming …


5 Strategy Questions Every Leader Should Make Time For

Have you ever noticed that when you ask someone in your company, “How are you?” they are more likely to answer “Busy!” than “Very well, thank you”? That is because the norm in most companies is that you are supposed to be very busy – or otherwise at least pretend to be – because otherwise you can’t …

Penn State

Money doesn't lead to happiness — but happiness might lead to money

It's generally assumed that greater wealth leads to happiness.<p>In fact, several studies have tried to pinpoint the magic income level for happiness, including the oft-cited Princeton University study published in 2010 that found that happiness rises as income rises up until you hit $75,000 a year — …


The way you eat pizza can give clues about your personality

Research reveals that the way you eat pizza can provide important clues about your personality type.<p>Patti Wood, a body language expert at Emory University in Atlanta, Georgia, took mundane acts and applied them to a well-known psychology theory called the DISC personal assessment, which centers on …


The First Question to Ask of Any Strategy

The senior team of a large player in the global wealth management business recently asked me for my opinion on their strategy. They had worked long and hard at coming up with it. Their “Where to Play” choice was to target wealthy individuals who wanted and were willing to pay for comprehensive …


Why you should go travelling alone, according to psychology

<b>A new study has confirmed what the more intrepid amongst us have known for a long time - travelling solo is the best way to go about it.</b><p>The research, …

10 Differences Between A Boss And A Real Leader

No matter what you're boss may think, it takes more than just bossing people around to be a real leader!

Why Some Videos Go Viral

In “Puppyhood,” a video for Purina Puppy Chow produced with BuzzFeed, a guy spontaneously adopts a puppy, and they bond in typical roommate fashion.<p>A viral video is every marketer’s dream. It’s the surest way to cut through the noise of the internet. And studies show that social viewers—people who …


11 things successful people do right before bed

Successful people understand that their success starts and ends with their mental and physical health, which is almost entirely dependent upon their getting enough sleep.<p>That is why good bedtime routines are a key ritual for so many of them.<p>Here's what many successful people do right before bed:


15 cognitive biases that screw up your relationships

In fact, we're pretty much hardwired to make mistakes in our judgments of and behavior toward others.<p>Here, we've rounded up 15 cognitive biases that affect our everyday interactions. The scary part is that most of them happen without us even noticing.


How to Overcome Burnout and Stay Motivated

Even if you love your job, it’s common to feel burnt out from time to time. Perhaps you just wrapped up a big project and are having trouble mustering motivation for the next one. It could be that your home life is taking up more of your energy than usual. Or maybe you’re just bored. What’s the …


Great Leaders Can Think Like Each Member of Their Team

Money wasn’t the only thing that enabled financier Cosimo de’ Medici to become <i>de facto</i> ruler of Florence for much of the Italian Renaissance. He exemplified a special leadership skill — the ability to get diverse teams of contending bankers, merchants, and traders to collaborate effectively. How? …


What Makes Great Salespeople

What behaviors drive successful salespeople? Last year, research by my people analytics company VoloMetrix identified three things that were highly correlated with top performing reps: More time spent with customers; larger internal networks; and more time spent with managers and senior leadership. …


You Need an Innovation Strategy

Despite massive investments of management time and money, innovation remains a frustrating pursuit in many companies. Innovation initiatives frequently fail, and successful innovators have a hard time sustaining their performance—as Polaroid, Nokia, Sun Microsystems, Yahoo, Hewlett-Packard, and …


From “Economic Man” to Behavioral Economics

When we make decisions, we make mistakes. We all know this from personal experience, of course. But just in case we didn’t, a seemingly unending stream of experimental evidence in recent years has documented the human penchant for error. This line of research—dubbed heuristics and biases, although …

Critical Thinking

The Dos and Don’ts of Work Email, from Emojis to Typos

Imagine sending a detailed question to your boss and getting a one-word response: “No.”<p>Is she angry? Offended by your email? Or just very busy? When I conduct research with organizations on the topic of communication, one of the most common themes raised by both employees and managers is the …


Mixed Signals: Why People Misunderstand Each Other

The psychological quirks that make it tricky to get an accurate read on someone's emotions<p>In her new book <i>No One Understands You and What To Do About It</i>, Heidi Grant Halvorson tells readers a story about her friend, Tim. When Tim started a new job as a manager, one of his top priorities was …


Why You Need Emotional Intelligence to Succeed

When emotional intelligence first appeared to the masses, it served as the missing link in a peculiar finding: people with average IQs outperform those with the highest IQs 70 percent of the time. This anomaly threw a massive wrench into what many people had always assumed was the sole source of …

Emotional Intelligence