15 Flips | 1 Magazine | 4 Likes | @AndyDaniels15 | Andy Daniels is an IT analyst specifically with the knowledge of IT, who act as a mediator between business and tech. Over the experience of 10 years as an IT analyst, proposes technical solutions to resolve business problems. I am adept at recent technology developments and delivers research analysis to clients who are most often technology vendors or industry participants.
Help desks are a subset of service desks<p>A help desk can exist as a stand-alone service that provides support to end users. However, a service desk …Standalone
Once the team got a picture of the current state of the release management process, they decided to focus on defining and establishing an agreed …Project Management
Hopefully this paper, and the survey it's built on, has you thinking about many of the key challenges, plus of course the opportunities, that ITSM …Emerging Technology
Webinar:<p>ITSM analytics crash course: 7 reports that can help you connect the dots in your IT support<p>Objective<p>IT help desks continuously generate …
What can I learn<p>Innovation in the context of an IT service desk.<br>• Opportunities for innovation in your service desk.<br>• Possible deterrents of innovation …