Andy Daniels

15 Flips | 1 Magazine | 4 Likes | @AndyDaniels15 | Andy Daniels is an IT analyst specifically with the knowledge of IT, who act as a mediator between business and tech. Over the experience of 10 years as an IT analyst, proposes technical solutions to resolve business problems. I am adept at recent technology developments and delivers research analysis to clients who are most often technology vendors or industry participants.

IT help desk software guide: Service desk workflows for all businesses

Help desks are a subset of service desks<p>A help desk can exist as a stand-alone service that provides support to end users. However, a service desk …

Standalone

Release management: 11 ITIL release management processes with ITSM best practices

Once the team got a picture of the current state of the release management process, they decided to focus on defining and establishing an agreed …

Project Management

ITSM survey 2017 | Future of ITSM best practices

Hopefully this paper, and the survey it's built on, has you thinking about many of the key challenges, plus of course the opportunities, that ITSM …

Emerging Technology

ITSM analytics crash course | Free IT support webinar

Webinar:<p>ITSM analytics crash course: 7 reports that can help you connect the dots in your IT support<p>Objective<p>IT help desks continuously generate …

Webinar: Turn your service desk into a hub of innovation

What can I learn<p>Innovation in the context of an IT service desk.<br>• Opportunities for innovation in your service desk.<br>• Possible deterrents of innovation …