Amelia

7 Flips | 1 Magazine | 4 Followers | @Ameliawhiteqdjf | Keep up with Amelia on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Amelia”

Customer Success and the SaaS Time Warp

Last month, I presented in a webinar hosted by CMSWire titled “Making the Customer Journey Work.” You can view the replay here.<p>During Q&A, one …

SaaS Churn Rate - What's Acceptable?

Is 5% a good monthly SaaS Churn Rate? Read on to learn the answer…<p>As a consultant to SaaS and Cloud providers that are looking to grow, I get asked …

Customer Experience

Use this spreadsheet for churn, MRR, and cohort analysis (Guest Post)

[Andrew: Christoph Janz has written some of the best essays on SaaS metrics and cohort analyses, and he was kind enough share the latest with us …

SaaS Metrics 2.0 – A Guide to Measuring and Improving what Matters

• 6.7Kshares<p><i>“If you cannot measure it, you cannot improve it” – Lord Kelvin</i><p>This article is a comprehensive and detailed look at the key metrics that …

Product Management

SaaS Churn Rate Improvement: Monitor & Drive Engagement

In my last post I shared some actual ways to reduce your SaaS Churn Rate, including attracting the right customer and managing expectations.<p>In this …

SaaS Churn Rate Reduction Starts with Attracting the Right Customers

Customer churn can have a devastating effect across your entire SaaS company.<p>From the negative impact on your company valuation because your SaaS …