A bunch of Google employees participating in the company’s Area 120 internal incubator have launched Grasshopper, a free mobile app for Android and iOS that teaches you the basics of programming. It’s
But even if your organization isn't ready for that type of change, you can still better connect with your customers by digitizing a few key support processes to engage more authentically with customers.
Over the last decade or so, consumers have developed a complicated relationship with technology and privacy. On the one hand, data and technology have made it easier to provide personalized online experiences.