Arsalan Khalid

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How to Give a Meaningful “Thank You”

Forget the empty platitudes; your star employee is not a “godsend.” They are a person deserving of your not infrequent acknowledgment and worthy of appreciation and respect. When was the last time you thanked them — really thanked them?<p>In my line of work, I frequently communicate with CEOs and …

In the Company of Givers and Takers

Every day, employees make decisions about whether to act like <i>givers</i> or like <i>takers</i>. When they act like givers, they contribute to others without seeking anything in return. They might offer assistance, share knowledge, or make valuable introductions. When they act like takers, they try to get other …

Why Government Workers Are Harder to Motivate

It’s no secret that managing in the public sector is different from managing in the world of business. Often the environments in which government managers operate can actually make it <i>more</i> <i></i>difficult to succeed. That’s what <i>Fortune</i> magazine seemed to conclude after spending time in 2012 with the police …

Can You Be Friends With Your Boss?

A few years ago, I found myself uncomfortably witnessing a painful breakup. But it wasn’t a couple struggling through a divorce; it was the unraveling of a friendship, complicated by the fact that the two people in question were also a boss and his subordinate. They were once so close that the …

The Discipline of Business Experimentation

Soon after Ron Johnson left Apple to become the CEO of J.C. Penney, in 2011, his team implemented a bold plan that eliminated coupons and clearance racks, filled stores with branded boutiques, and used technology to eliminate cashiers, cash registers, and checkout counters. Yet just 17 months after …

When Your Boss Gives You Conflicting Messages

Managers routinely give employees conflicting messages. “Be innovative” and “Follow established protocol.” “Take risks” and “Don’t expose the company to bad press.” “Focus on the company’s #1 initiative” and “All of these projects are a priority.” We’ve written previously about the double bind that …