A.M. Krohn (Poorstars)

159 Flips | 10 Magazines | 8 Likes | 1 Following | 1 Follower | @AMKrohnPoor4kal | Keep up with A.M. Krohn (Poorstars) on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “A.M. Krohn (Poorstars)”

How to Drive Customer Experience Strategy: 5 Steps

<b>Shift gears from neutral to “drive”: sync with strategic planning.</b><p>Make customer relationship findings available a month before the planning …

The Magic of Customer Experience: Lessons from Disney on How to Improve the Customer Journey

Christmas is just around the corner.Last customers make their last-minute shopping. Those who didn’t decorate their Christmas trees yet, decorate …

Customer Experience

They're Not Making Customers Like They Used To: Changing Customer Service Trends And Expectations

Your customers–every single one of them–have been changed by their exposure to web-based commerce. Regardless of the type of business you’re in, the customer service and customer experience expectations of your customers have been changed forever. It doesn’t matter if you’re a retail bank or a hair …

A Practical Guide to CRM as a Customer Experience Platform

<i>For the last few decades, we’ve witnessed how Customer Relationship Management (CRM) struggled to evolve into Customer Experience Management (CXM),</i> …

Customer Experience

Your B2B Customer Experience…It’s Behind the Times.

Great customer experience. It’s obvious when it happens and quite frustrating when it doesn’t. Websites like Zappos, Hilton and United Airlines are …

5 Amazingly Simple Customer Experience Dashboard Hacks

You don’t have to look too far to find customer relationship management software systems; most are designed to track customer purchase behaviors. …

Customer Experience

2017 Customer Experience Trends

Innovation that lets firms reach out and touch their customers is moving at warp speed, building on expectations that were unthinkable just five …

Customer Experience

The Most Common Reasons Customer Experience Programs Fail

Most customer experience (CX programs) are positioned as strategic, but quickly veer away from business objectives and become simply about tracking CX metrics. Time passes slowly, data continues to mount, and paralysis sets in. Big, strategic goals evolve into score improvements and incrementalism …

The Customer Experience: 5 Bold Expert Predictions For 2017

In a lot of ways, customers aren’t that hard to figure out. They want to be acknowledged and respected as people, for instance. But what they prefer and do is dynamic to a large degree, too, leaving businesses racing to figure out how best to accommodate them. Here’s a look at how you’ll likely see …

Customer Experience

Affiliate Marketing Trends for 2017

This guest column is authored by Rohan Bhargava, Co-Founder, Cashkaro.com<p>The market for Affiliate Marketing is booming. It has become mainstream in …

Marketing

Year in Review 2016: E-commerce rode on mobility, digitisation, demography

<b>Kolkata/Bengaluru:</b> The increasing use of digital technologies in buying and selling merchandise for convenience and mobility pushed e-commerce in …

eCommerce

Retargeting: Your Post-Holiday Marketing Plan

By Brendan Tugnao,<p>The holiday shopping season is one of the most lucrative times of year for retailers. Beyond the increased sales, this time of year …

Marketing

Email Drives A Fifth Of Holiday Online Sales

Holiday online sales grew 10.7% year-over-year to $79.2 billion, according to a report from Adobe Digital Insights, and email helped drive as much as …

Mobile Devices

The Future of Retail: A New Year’s Revolution

By Doug Stephens<p>Like individuals, retail companies tend to approach each new year by making resolutions to improve their performance. Among other …

eCommerce

Mobile Research Starts The Purchase Cycle; 78% Buy Within The Day

Once a consumer starts researching products on their smartphone, the actual purchase of a product is pretty close behind.<p>In the U.S., the final …

eCommerce

Rangeley Capital's top pick for 2017: Retail Holdings

Rangeley Capital's Chris DeMuth Jr. is out with his top pick for 2017: Retail Holdings (OTCPK:RHDGF), a holding company that trades at a deep …

Nobody’s perfect: First Facebook, now Twitter has an ad metrics problem

Facebook isn’t the only company suffering ad metrics blunders. Now, a relatively large oversight on Twitter’s part has come to light.<p>The social …

The best apps you didn’t know you needed for your new Android phone

Happy Holidays, and congrats on your brand new Android phone! If you’re here, you’re probably new to the platform. You may have just picked up a new Pixel, Galaxy S7 Edge, or even a One Plus 3, so we compliment you on your excellent taste. But look: if you’ve used a smartphone at any point in the …

Fresh Meat: 10 new Android apps worth checking out

New apps need lovin’ too, right? Every day there are thousands of additions to the Google Play store, but many go unnoticed and never receive the …

Apps

Best apps to download on a new Android phone

If you or someone you know just got their first Android phone, firstly… congratulations! Regardless which make or model you're using, you've got a …

Apps

Pitfalls that Make Audience Hate your Mobile App

This guest column is authored by Ajit Jain, Senior Business Development Manager, Octal Info Solution<p>The world of mobile apps is on a continuous rise …

AI Will Be Big in Mobile App Development in 2017

What’s the next big thing in mobile development? Many analysts and industry watchers say it’s artificial intelligence (AI). They expect it to be used …

This $300 Device Lets You Steal A Mac Encryption Password in 30 Seconds

If you’re worried about someone messing with your Mac when it’s unattended, patch!<p>If you're paranoid, and you know what hackers can do when they can get their hands on your computer even for just a few moments, you probably already know that you shouldn't leave your laptop unattended.<p>Now, if you're …

Five ways cybersecurity is nothing like the way Hollywood portrays it

According to pop culture’s portrayal of cybersecurity, the industry is hot property. Hacks and breaches not only dominate the real-world media, but …

How to avoid phishing attacks like the one that hit the DNC

On Tuesday The New York Times published an extensive report on this year’s cyberattacks on the Democratic National Committee’s computer systems by …

Expert warns 'major event' will need to happen for cybersecurity to be taken seriously

In mid December, Uber put its first fleet of self-driving cars on the road in its hometown of San Francisco. The online transportation network company did so in the face of state regulators who say the company needs a permit to keep the vehicles on the road. By noon that first day, a video surfaced …

AOL

Tech 2016: BBC News Online's biggest technology stories

<b>Another year of tech news is nearly over.</b><p>It has been an eventful 12 months. Samsung smartphones exploded, GoPro drones dropped out of the air and Pebble smartwatches met an untimely end.<p>Facebook became embroiled in a fake news controversy, Yahoo revealed several mega-breaches, we identified the …

IPhone 7

Microsoft is thinking about a futuristic way to stop you from losing your keys

Augmented reality is a seriously buzzy concept right now. A head-mounted computer that inserts interactive objects and holograms into your field of view, it could transform the world of work, pave the way for screenless computers, and create radical new entertainment mediums.<p>It may also have a …

Augmented Reality

How to Cover Your Assets With Life Insurance | Investopedia

Life is full of events—planned and unplanned, good and bad—that can have a major impact on our lives, financial plans and budget. Few events, though, …

Retirement